Assistant Store Manager - Full Time - Yorkdale Shopping Centre

L'OCCITANE Group (B Corp); Toronto; Sur place; CAD 42 000 - 62 000; Plein temps

Résumé du poste

L’Occitane Group at Yorkdale Shopping Centre in Toronto seeks an Assistant Store Manager to create a tranquil, luxury retail experience and uphold sustainable values. You will collaborate with the Store Manager to mentor staff, drive exceptional guest service, and promote the brand’s ethical practices.

You will empower teams to deliver personalized product recommendations and maintain high standards of service, ensuring a welcoming environment that reflects the brand's identity.

Qualifications

• Experience leading teams in retail or hospitality environments.
• Exceptional communication skills and relationship-building abilities.
• Creative, customer-focused approach to sales and service.
• Ability to train and develop store staff and drive performance.
• Familiarity with skincare, body care, and fragrance is advantageous.

Responsabilités

• Be the Host: create a warm, brand-aligned atmosphere and enhanced sensory experience for customers.
• Prioritize Guest Experience: guide guests in selecting products based on preferences.
• Keep an Open Mind: embrace feedback and support an open communicative culture.
• Let Success Drive You: collaborate with the Store Manager to run regular product training sessions.
• Foster a Team Culture: adapt leadership styles to diverse staff and personalities.
• Communicate with Care: provide guidance and support to store staff and maintain a positive team dynamic.

Connaissances

Retail leadership

Guest experience

Communication

Clienteling

Product knowledge

Tech proficiency

Description du poste

Who You Are

As an Assistant Store Manager at L’Occitane

Who You Are

As an Assistant Store Manager at L’Occitane Yorkdale Shopping Centre, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.