Assistant Store Manager - Full Time - Sherway Gardens

L'OCCITANE Group (B Corp); Toronto; Presencial; CAD 52.000 - 68.000; Jornada completa

Descripción de la vacante

L’Oréal? No. Just L’OCCITANE Group (B Corp) seeks an Assistant Store Manager to lead daily store operations, nurture a premium guest experience, and train the team on product knowledge and exceptional service. This role focuses on skincare and fragrance, sustainability, and an elevated in-store environment.

The successful candidate will collaborate with the Store Manager to drive sales, uphold brand standards, and foster an inclusive team culture in a busy retail setting.

Formación

• Experience leading teams in retail or hospitality.
• Excellent guiding and communication abilities.
• Innovative sales approach for skincare and fragrance.
• Focus on customer happiness and service.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Basic technology literacy is required.

Responsabilidades

• Foster a warm, inviting atmosphere that reflects our brand values and enhances the sensory customer experience.
• Guide guests in selecting products tailored to their preferences.
• Embrace feedback and support an open, communicative culture.
• Organize regular training with the Store Manager to improve product knowledge and service.
• Support the team with adaptable management approaches.
• Provide leadership and guidance to store staff to maintain a positive, inclusive culture.

Conocimientos

Team leadership

Guest service

Communication skills

Sales-driven

Skincare knowledge

Clienteling

Tech-savvy

Descripción del empleo

Who You Are:

As an Assistant Store Manager at L’Occitane

Who You Are:

As an Assistant Store Manager at L’Occitane Sherway Gardens, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.
  

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.
  

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.