Store Manager

L'OCCITANE Group (B Corp); Kelowna; On-site; CAD 62,000 - 71,000; Full time

Job summary

L'Occitane is seeking a Store Manager at Orchard Park to lead a vibrant retail team and deliver a memorable, immersive guest experience. You will host guests with hospitality, drive sales, and foster a culture of coaching and collaboration among staff.

The role emphasizes protecting the guest experience, mentoring team members, and maintaining a growth-oriented mindset while leveraging basic technology to support daily operations. This position offers a competitive in-store environment.

Qualifications

• Experience leading retail/hospitality teams.
• Strong leadership and communication skills.
• Entrepreneurial attitude in a sales-driven environment.
• Customer satisfaction mindset (internal and external).
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling is advantageous.
• Basic technology skills.

Responsibilities

• Be the Host: Treat everyone as a cherished guest with warm hospitality and a sensorial experience.
• Prioritize Guest Experience: Create personalized experiences and address guests’ needs proactively.
• Keep an Open Mind: Welcome feedback and maintain a growth mindset.
• Let Success Drive You: Use a business mindset and analytical skills to uncover opportunities and stay solution-focused.
• Foster a Team Culture: Mentor and coach the team, address conflicts promptly.
• Communicate with Care: Show empathy, adapt communication, and practice active listening.

Skills

Leadership

Guest Experience

Team Mentoring

Customer Service

Sales Mindset

Skincare Knowledge

Clienteling

Technology Basics

Job description

Who You Are:

As a Store Manager at L'Occitane at

Who You Are:

As a Store Manager at L'Occitane at Orchard Park, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management
• Strong Leadership and communication skills
• Entrepreneurial attitude with background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

The pay range for this position is an annual salary of $61,685.00 - $70,937.75 (depending on skills and experience).

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.