Immersive Guest Experience Store Manager

L'Occitane En Provence; Kelowna; On-site; CAD 62,000 - 71,000; Full time

Job summary

L'Occitane En Provence in Orchard Park seeks a Store Manager to lead a vibrant team and curate an immersive guest experience. You will act as the host, delivering warm hospitality and a sensorial visit that reflects our brand ethos and welcoming yellow doors.

The role emphasizes coaching, personalized guest service, openness to feedback, and a growth mindset to drive performance. Knowledge of skincare and clienteling is valued; Canada-wide opportunities are possible.

Qualifications

• Previous supervisor experience in retail or hospitality management.
• Strong leadership and excellent communication skills.
• Entrepreneurial attitude with a sales-driven background.
• Customer-first mindset for internal and external guests.
• Knowledge of skincare, body care, and fragrance is beneficial.
• Experience with clienteling is advantageous.
• Basic technology skills for daily store operations.

Responsibilities

• Be the Host: treat everyone as a cherished guest with warm hospitality and a sensorial experience.
• Prioritize Guest Experience: create personalized experiences and proactively address needs.
• Keep an Open Mind: welcome feedback and maintain a growth mindset.
• Let Success Drive You: apply a business mindset and pursue opportunities with a solution focus.
• Foster a Team Culture: mentor and coach the team, address conflicts promptly.
• Communicate with Care: show empathy, adapt communication, and listen actively.

Skills

Leadership

Communication

Entrepreneurial mindset

Customer satisfaction focus

Clienteling

Basic technology skills

Job description

L'Occitane En Provence in Orchard Park seeks a Store Manager to lead a vibrant team and curate an immersive guest experience. You will act as the host, delivering warm hospitality and a sensorial visit that reflects our brand ethos and welcoming yellow doors.

The role emphasizes coaching, personalized guest service, openness to feedback, and a growth mindset to drive performance. Knowledge of skincare and clienteling is valued; Canada-wide opportunities are possible.