Store Director - Fairview Mall

Brobston Group; Pointe-Claire; On-site; CAD 110,000 - 150,000; Full time

Job summary

Birks, a luxury jewellery retailer, is seeking a Store Director for the Fairview Mall location in Pointe-Claire, QC. You will lead daily store operations, drive sales, coach staff and build a high-performing team while delivering an exceptional client experience.

You will develop strong client relationships, ensure outstanding service, and partner with regional leadership to align with Birks' brand promises. Fluency in English and French is required.

Qualifications

• 2+ years of retail management sales experience; luxury retail and/or jewelry experience preferred
• Strong team values and collaboration
• Excellent interpersonal and communication skills
• Bachelor Degree in Operations Management or in Business Administration
• Sales driven with focus on exceeding client expectations
• Proficiency in MS Office suite
• Fully bilingual in English and French, with strong written and verbal communication skills
• Proficiency in English required to communicate with employees and managers outside Quebec

Responsibilities

• Develop meaningful relationships with each client
• Foster an environment that puts the client at the forefront
• Achieve or exceed sales targets continuously
• Develop, organize and manage a high-volume retail store
• Promote a store environment where staff take responsibility for sales goals and outstanding service
• Coach, train and develop store staff
• Manage store operations, business development, client relations and promote the store within the community

Skills

Leadership

Team leadership

Customer service

Interpersonal skills

Bilingual English/French

Education

Bachelor degree in Operations Management or Business Administration

Tools

MS Office

Job description

Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.

As a Store Director for our Birks store located in the Fairview Mall in Pointe-Claire , you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work and team work.

ARE YOU OUR HIDDEN GEM?

A result driven candidate that firmly believes in providing an excellent and unique experience to every client.

The Store Director has a leadership role and is responsible for the overall daily store operations and strategy of the store with the support and collaboration of the Regional Director and the VP Retail. Also, with a major focus on providing excellent customer service and fostering a professional and pleasant environment, he/she is also primarily responsible for building a successful team through coaching and training while celebrating clients and recognizing the team.

To do so, the Store Director will be expected to…

• Develop meaningful relationships with each client
• Foster an environment that puts the client at the forefront
• Achieve or exceed sales targets continuously
• Develop, organize and manage a high-volume retail store
• Promote a store environment where the entire staff takes responsibility for achieving sales goals to support the store's sales and profit objectives, while continuing to provide outstanding customer service to clients
• Coach, train and develop store staff
• Manage store operations, business development, client relations and promote the store within the community

Our ideal candidate has…

• A minimum of 2 (two) years of retail management sales experience; luxury retail and/or jewelry experience is preferred
• Strong team values
• Great interpersonal and communications skills
• Have a Bachelor Degree in Operations Management or in Business Administration
• Are goal oriented and sales driven but understand that truly caring about clients and exceeding their expectations is key to their success;
• Have a functional knowledge of the MS Office suite
• Offer customer service that is both unique and excellent
• Be fully bilingual in both English and French, with strong written and verbal communication skills.

* Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, in particular to communicate on a regular basis with employees and managers outside of Quebec.

OUR PROMISE OF DELIGHT

In return for your commitment to excellence, we offer…

• Competitive earnings, including commissions and bonuses
• Social benefits
• Wellness program
• Award and recognition programs
• Innovative and unique training programs
• Employee discounts

At Birks , you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.

Come join us at Birks , and let your true self shine!