STHS 26/27 Part Time Reservations Specialist

Northland Properties; Revelstoke; On-site; CAD 20,000 - 25,000; Part time

Benefits offered by this job

Season pass for Revelstoke Mountain

Heli skiing

Discounts on lift tickets

Discounts on heli skiing seats

Discounts at partner hotels

Discounts on food at Coast Hillcrest

Retail discounts

Pro deals for partner brands

Job summary

Northland Properties is seeking a Part Time Reservations Specialist to work under the direction of the Reservations Manager. This role focuses on handling heli ski package reservations, maintaining professional communication with clients, and ensuring a seamless booking process.

The ideal candidate is guest service and sales-oriented with excellent communication skills and the ability to multi-task in a fast-paced environment.

Qualifications

• Reservations experience required.
• Excellent English verbal and written communication.
• Full participation throughout the winter season is necessary.

Responsibilities

• Handle heli ski package reservations for clients.
• Maintain professional communication with clients and agents.
• Coordinate booking inquiries and ensure documentation is complete.
• Ensure efficient coordination of onsite skiing programs.
• Conduct audits of bookings and handle related paperwork.
• Adhere to company health and safety policies.

Skills

Guest service

Sales-oriented

Verbal communication

Written communication

Organizational skills

Attention to detail

Multi-tasking

Tools

RTP sales software

Microsoft Office

Job description

POSITION: Part Time Reservations Specialist

REPORTING TO: Reservations Manager, Reservations Assistant Manager, Reservations Team Lead

JOB SUMMARY

Under the general direction of the Reservations Manager/Assistant Manager/Team Lead, the Reservations Specialist will handle STHS clients’ heli ski package reservations, including but not limited to: taking them through the booking process, assisting with guest service while they are in-house, and following up after their package is complete.

There may be opportunity for this role to be combined with a Part Time role in Guest Services/Retail at STHS. Please see position posting for Guest Services/Retail for a full description of the role.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• To fully understand and promote STHS heli ski products with potential clients. The Reservations Specialist is expected to understand and book all types of products; Day Heli and Multiday Packages.
• Maintain professional communications with all clients and wholesale agents in a timely fashion by phone and email.
• Coordinate booking inquiries, ensuring all registration requirements and documentation are fulfilled. This includes but is not limited to email communications, invoicing for trips, and payment receipts.
• Ensure the onsite elements of STHS skiing programs are efficiently coordinated (i.e. food & beverage, transportation, accommodation requirements, daily logistics) and communicated as needed to both clients and STHS staff.
• Auditing bookings & filing paperwork ensuring thorough attention to detail.
• Maintain a safety conscious workplace, adhering to company health and safety policies and procedures. Includes involvement in emergency response plans if required.
• Always conduct yourself professionally as an ambassador of Selkirk Tangiers Heli Skiing.
• Duties in other departments such as Guest Services, Admin & Dispatch as required.

MINIMUM REQUIREMENTS

• Mature, enthusiastic, guest service & sales-oriented individual
• Excellent English verbal and written communication required
• Reservations experience required
• Heli skiing or backcountry skiing-related work experience an asset
• Ability to speak other languages (German, French, or Spanish particularly) an asset
• Full participation throughout the winter season - unfortunately, we cannot accommodate extended absences or significant time away between December-early April.

ABILITIES REQUIRED

• The ability to multi-task and prioritize projects within deadlines
• Excellence in the ability to communicate verbally and in writing with respect to selling
• Strong organizational skills and attention to detail
• Ability to work with composure in a fast-paced environment
• Experience using RTP sales software an asset
• Extensive knowledge of Microsoft Office and Windows-based applications

PERKS

• Season pass for Revelstoke Mountain Resort
• Heli skiing! Dependent on available seats and ability level
• Family & friends discounts on lift tickets at Revelstoke Mountain Resort
• Family & friends discounts on heli skiing seats (dependent on availability & ability level)
• Discounts at our partner hotels: Sutton Place Hotels & Sandman Hotel across Canada
• Family & friends discounts at our partner hotels
• Discounts on food at the Coast Hillcrest Hotel while on shift
• Discounts on retail items in the STHS retail store
• Pro deals for certain partner retail brands

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Policies and guidelines of the organization that apply to your position will be outlined when you report to work.