STHS Winter 2026 - Guest Services/Retail Associate

Northland Properties; Revelstoke; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Winter season pass

Heli skiing for eligible

Discounts on lift tickets

Discounts on partner hotels

Discounts on food at Revelstoke hotels

Retail item discounts

Pro deals for partner brands

Job summary

Selkirk Tangiers Heli Skiing is hiring Guest Service/Retail Associates for four positions at Revelstoke, BC. Roles include greeting guests, waivers, onboarding, and retail assistance with product knowledge.

Both part-time (28 hrs/wk) and full-time (up to 40 hrs/wk) opportunities available, with start anticipated in early December. Employees enjoy access to a winter season experience, with discounts and privileges across partner hotels and lift tickets, plus heli-skiing opportunities depending on

Qualifications

• Excellent customer service skills and ability to greet and assist guests.
• Team oriented but able to work with minimal supervision.
• Able to work in a fast-paced environment and handle multiple tasks.
• Comfortable speaking to the public and handling inquiries.
• Strong organizational and time-management skills.
• Experience in retail and product merchandising helpful.

Responsibilities

• Welcome guests to the property and complete waivers and onboarding.
• Assist guests in the retail store with purchases and product knowledge.
• Maintain inventory and merchandising of retail products.
• Process payments accurately for add-on purchases.
• Provide orientation to new guests about packages and schedules.
• Coordinate with departments to ensure guest satisfaction.

Skills

Customer service

Team oriented

Fast-paced environment

Public speaking/communication

Time management

Multitasking

Retail experience

Language proficiency (German/French/Sp

Tools

RTP POS

Job description

About the role

POSITION: Guest Service s/Retail Associate

REPORTING TO: Guest Service s/Retail Manager

Selkirk Tangiers Heli Skiing offers a challenging and enjoyable work environment with many benefits. Our team is dedicated to renowned customer service, workplace safety and continued growth as a premier heli skiing experience. In exchange for employee excellence, we offer a professional atmosphere, access to incredible outdoor recreation from our base, (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

JOB SUMMARY: Under direction of the Guest Services/Retail Manager and the Guest Services/Retail Team Lead, the primary responsibilities of our Guest Service/Retail Associates are to deliver outstanding customer service to all STHS clients while ensuring completion of daily Guest Service and Retail duties. These include welcoming all guests to the property, completing waivers and initial onboarding, as well as working in the retail store recommending and assisting guests in purchasing goods.

We are currently hiring for four (4) positions, with an anticipated start date in early December. Opportunities are available for both part-time and full-time employment, ranging from 28 to 40 hours per week, depending on workload and individual availability.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Ensure all guest documentation regarding registration, waivers, health and allergy requests are gathered, completed and given to the appropriate team members on a daily basis


• Prepare documents for all departments on a weekly basis pertaining to in-house guests’ groups, dining schedule, etc.


• Work in conjunction with the day- heli team to prepare and organize all guest lunch requirements


• Ensuring accurate payments for all extra purchased by STHS guests


• Prepare and conduct orientation sessions for new guests upon their arrival, providing an outline of what their package includes and what to expect during their stay


• Management of retail products, merchandising, maintain inventory levels


• Knowledge of retail point of sale system RTP, and regular computer software applications


• Working with all departments to ensure guest satisfaction through professional customer service, and efficient communication


• Product knowledge in regards to services and programs offered by STHS and RMR


• Professional telephone etiquette, message taking and directing phone calls to the appropriate persons

ABILITIES REQUIRED:

• Excellent customer service skills


• Team oriented but able to work with minimal supervision


• Ability to work in a fast-paced environment


• Must be comfortable speaking to the public


• Strong organizational skills


• Well organized and efficient in time management


• Multi-tasking


• Previous retail experience


• Able to do moderate lifting


• Competent computer Skills


• Ability to speak other languages (German, French, or Spanish particularly) an asset

PERKS:

• Winter season pass for Revelstoke Mountain Resort


• Heli skiing! Dependent on available seats and ability level


• Family & friends discounts on lift tickets at Revelstoke Mountain Resort


• Family & friends discounts on heliskiing seats (dependent on availability & ability level)


• Discounts at our partner hotels: Sutton Place Hotels & Sandman Hotels across Canada


• Family & friends discounts at our partner hotels


• Discounts on food at the Coast Hillcrest Hotel while on shift


• Discounts on retail items in the STHS retail store


• Pro deals for certain partner retail brands

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities as needed. Policies and guidelines of the organization that apply to your position will be outlined when you report to work.