Heli-Skiing Guest Service Host

Tyax Lodge & Heliskiing; Pemberton; On-site; CAD 24,000 - 34,000; Part time

Benefits offered by this job

Discounts on branded outdoor clothing

Opportunities to go heliskiing and see

Discounted stays at Tyax Lodge

Diverse team from around the world

Job summary

Tyax Lodge & Heliskiing invites a part-time Heli-Skiing Guest Services Host to join our Pemberton team. You will be the first friendly face for guests, assist with waiver presentation, group coordination, and loading helicopters.

You’ll coordinate meals for transfers and handle luggage with care, ensuring a world-class arrival experience. This role emphasizes sales-oriented guest interactions, safety, and seamless cooperation with the operations team to deliver exceptional experiences in a

Qualifications

• High School Diploma required.
• Strong customer service and guest-facing skills.
• Ability to work both independently and as part of a team.
• Attention to detail and ethical work standards.

Responsibilities

• Greeting guests at arrival and coordinating with staff.
• Assist with luggage handling and logistics for transfers and helicopter loading.
• Maintain guest information and waivers; ensure safety and compliance.
• Support administrative duties and ensure a smooth guest experience.
• Collaborate with operations and other departments to meet guest needs.

Skills

Personable communication

Attention to detail

Customer service

Team player

Work independently

Adaptability

Strong ethics

Education

High School Diploma

Job description

Pemberton, BC

$21 per hour + End of Season Bonus

Part-Time

This job will be perfect for someone living in the Whistler or Pemberton area.

Work for one of Canada’s most unique destinations and check off a bucket list job. At Tyax we guide our guests through unparalleled winter and summer experiences. Immerse into a world class lodging experience and outdoor adventures, exploring seasonal or long-term employment opportunities with a family size company highly committed to putting its employees first. Join a team of professional individuals with a passion for providing exceptional guest experiences and an enthusiasm for outdoor recreation.

Job Description

As a Heli-Skiing Guest Services Host of Tyax Lodge & Heliskiing, you will be an ambassador for the company. You are our very first impression to our guests and the face of the company, welcoming our guests and helping with preparing them for their trip of a lifetime. Your main responsibilities will be our waiver presentation, organizing groups before departure, assisting with loading helicopters, and communicating logistics with the operations team, ensuring that our guests experience is world class.

What’s In It For You

• Discounts on branded outdoor clothing: Arcteryx, Icebreaker, Rossignol, and more
• Opportunities to go heliskiing, helicopter sightseeing, staff events
• Be part of a fun and welcoming diverse team from all over the world
• Discounted stays at Tyax Lodge

Job Highlights

• Responsible for greeting guests on arrival at our Pemberton location.
• Coordinate guest lunches for transfers with a local business, including picking up, and delivering meals to the office, ensuring all dietary restrictions are accommodated.
• Preparing and printing luggage tags, while ensuring the accurate and timely delivery of luggage for each inbound and outbound helicopter.
• Ensuring capture of all guest information on arrival including but not limited to: all waivers of liability are signed and filed under each guest’s profile, credit card collection.
• Cleaning of guest welcome areas and staff offices
• Creating an exciting environment and to respond to guests with an emphasis on sales.
• Work closely with other departments to ensure a smooth operation through preparation and follow-up.
• Have a strong understanding of our program, tenure, & current conditions.Helping to start the sales process for rebooking and new packages.
• Show dedication to making every guest feel welcome in our surroundings
• Exceed guest expectations by providing personalised, efficient and courteous service
• Handle all lost and found items according to company policy
• Assist with administrative duties
• Coordinate and organize all freight moving to and from the lodge through the office, ensuring items are properly received, documented, and dispatched via air and ground.
• Must work in line with the safety and hygiene regulations set forth by Tyax Lodge & Heliskiing
• Operate according to the policies, procedures, quality standards and services established by the company
• Responsibilities include but are not limited to the above.

Qualifications & Attributes

• High School Diploma
• A passion for skiing or snowboarding
• Self-motivated, positive and driven attitude
• An impeccable attention-to-detail
• Strong ethics and honest
• An adept ability to work alone and in a team environment with an openness to working collaboratively
• A high level of adaptability and ability to work well under pressure

Experience in the Ski Industry and around Helicopters is not a must, but is considered an asset

• Able to reach, bend, stoop and frequently lift up to 50 pounds
• Must possess excellent communications, interpersonal, organizational and customer service skills.
• Responsible and dependable
• Additional language skills are an asset

Physical Demands

• Will be required to be on your feet for extended periods of time
• Will be required to lift, bend and reach
• Visa Requirements: Must be legally eligible to work in Canada.
• Note: Due to the nature of our business all members of the team may be required to take on additional responsibilities at times to ensure an exceptional guest experience.