Station Manager

Intelcom | Dragonfly; Montreal; On-site; CAD 70,000 - 100,000; Full time

Job summary

Join a leading last-mile carrier as a manager in our logistics operations. Drive performance, lead your team, and ensure exceptional customer service in a dynamic environment. Ideal candidates will have 5+ years in a managerial role with strong analytical and leadership skills.

Qualifications

• 5+ years of managerial experience in logistics.
• Proven leadership skills in a fast-paced environment.
• Ability to prioritize and manage shifting priorities.

Responsibilities

• Set operational goals and report results.
• Direct station operations and maintain service goals.
• Monitor, coach, and develop direct reports.

Skills

Leadership

Analytical Skills

Problem Solving

Interpersonal Skills

Conflict Resolution

Team Building

Job description

Ride the next mile with us!

Responsibilities

1. Work with the Regional Operations Manager to set operational goals, measure, and report results in a timely manner.
2. Plan, direct, and implement station operations and administrative support to meet productivity and service goals.
3. Prepare and analyze performance reports related to Key Performance Indicators (KPIs), budgets, and forecasts. Monitor results continuously and adjust operations as needed.
4. Ensure payroll is accurately approved and submitted promptly.
5. Provide overall direction, support, coaching, and leadership to the team to achieve objectives.
6. Create an exceptional employee experience and align departmental and individual efforts with the company's vision, mission, and culture.
7. Ensure adherence to policies and procedures for the station.
8. Monitor, measure, coach, develop, recognize, evaluate, and provide feedback to direct reports, addressing performance issues and resolving problems.
9. Lead the team in delivering the highest level of customer service internally and externally, aiming to continually improve the customer experience.
10. Promote a culture where health & safety are priorities.

Qualifications

1. 5+ years of managerial experience in a fast-paced logistics environment with team management responsibilities.
2. Proven leadership skills to guide a team in ensuring accuracy, compliance, and a culture of excellence.
3. Strong analytical and problem-solving skills with the ability to quickly identify issues and implement solutions.
4. Ability to prioritize work effectively, meet deadlines, adapt to shifting priorities, and support continuous improvement initiatives.
5. Excellent interpersonal skills, including leadership, conflict resolution, and team building abilities.
6. Positive and professional attitude with a hands-on, team-oriented work style.

Intelcom is a leading last-mile carrier in the e-commerce sector, with teams across Canada and a network of independent contractors contributing to daily operations.

Our goal is to stay ahead in a constantly evolving business sector. We are undergoing a technological transformation, integrating customer experience and logistics technologies at the core of our evolution.

At Intelcom, we value diversity and are committed to building an inclusive culture. We are always looking for talented individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.