Remote Site Service Supervisor

Toromont Cat; Northwestern Ontario; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the equipment industry is seeking a Remote Site Service Supervisor to enhance customer service and team leadership. The role involves managing field service operations, ensuring safety compliance, and fostering team development. With a competitive salary and benefits, this position offers a unique opportunity to work in a dynamic environment focused on growth and customer satisfaction.

Benefits

Competitive total rewards including wages and benefits

Flexible work schedules

Opportunities for internal training and development

Qualifications

• Post-secondary education or relevant Caterpillar experience required.
• Strong technical knowledge of heavy equipment and safety practices.
• Valid Driver's License is mandatory.

Responsibilities

• Provide leadership to remote and field service technicians.
• Ensure compliance with safety rules and customer satisfaction.
• Manage work orders and financial aspects of service.

Skills

Technical aptitude for heavy equipment

Customer service

Leadership

Safety-conscious

Education

Post-secondary education

Caterpillar parts and service experience

Tools

CAT Corporate Web Navigation

DBS

SIS

Job description

Toromont Cat is looking for a Remote Site Service Supervisor to join the team! The Remote Site Service Supervisor is a key customer contact providing efficient, knowledgeable, and professional customer service both personally and through strong team leadership. This leader is responsible for providing direction to the Remote and Resident Field Service Technicians, ensuring consistent implementation of policies and procedures in conjunction with corporate directives, increasing market share, and driving customer satisfaction.

Note: This position follows a 14-day on, 14-day off rotation schedule. The role is based at the New Gold mine site.

As a Remote Site Service Supervisor, YOU will experience:

1. Working within one of the safest organizations in the industry where your safety and well-being are our top priorities.
2. Working for a best-in-class equipment dealer and with the premium Caterpillar brand.
3. Opportunities to continuously learn, grow, and develop with our Toromont team through internal training programs geared for your success.
4. Competitive total rewards including wages, benefits, and premiums (as eligible).
5. Flexible work schedules and opportunities across multiple locations in Eastern Canada.

In a typical day, YOU will:

1. Model safe, environmentally sound, and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs, and initiatives.
2. Ensure all employees comply with established customer safety rules.
3. Provide excellent customer service as the key contact for remote and field service requirements and work orders to maximize productivity.
4. Promote customer satisfaction, follow up on repairs, and collaborate with other departments to deliver high-level service.
5. Train and coach team members to meet and exceed customer and business expectations, including administering performance evaluations.
6. Provide direction on the financial aspects of work orders, including customer pay, warranties, claims, policies, and re-do’s.
7. Create quotes and review/prepare invoices for internal and external customers.
8. Manage work-in-progress (WIP) and contamination control.
9. Investigate and report accidents or near misses.
10. Identify and resolve issues by initiating corrective actions.
11. Encourage continuous improvement in remote field operations through regular meetings and training.
12. Assist with the management of fixed assets and preparation for capital expenditures.
13. Maintain the fleet of field service trucks.
14. Manage employees at the remote site location.
15. Work with a sense of urgency and foster team efforts to encourage growth.

Must-haves for this role:

• Post-secondary education or demonstrated Caterpillar parts and service experience.
• Highly safety-conscious with a solid technical aptitude for heavy equipment, Caterpillar, and current industry knowledge.
• Knowledge of CAT Corporate Web Navigation, DBS, SIS, or experience with Toromont operations is an asset.
• Valid Driver's License.

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and a service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology, and an outstanding customer experience. Through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!