Starbucks Shift Supervisor - Edmonton Airport

SSP Group plc; Edmonton; On-site; CAD 21,000 - 26,000; Full time

Benefits offered by this job

Health & prescription plans

RRSP employer matching

Employee meal plan

Paid vacation

Free employee parking

Job summary

SSP Canada at Edmonton International Airport is seeking a Starbucks Shift Supervisor to lead front-line teams and uphold brand standards in a busy travel hub. This role marks the first step into management, focusing on guest satisfaction, coaching, and maintaining operational excellence across shifts.

You will drive adherence to brand standards, manage schedules, supervise staff, and ensure checkout accuracy while delivering outstanding customer service in a fast-paced environment.

Qualifications

• Minimum of 6 months of management experience in the food & beverage industry.
• Excellent interpersonal skills and ability to interact with and motivate team members.
• Excellent communication and organizational skills.
• Able to work as part of a team within a fast paced food service environment.

Responsibilities

• Lead a shift to ensure all operational standards are met or exceeded.
• Communicate and clarify major duties, priorities, and expectations to team members and provide coaching/feedback.
• Ensure products are of the highest quality and that brand standards are followed in merchandising and cleanliness.
• Oversee cash duties and cash handling processes.

Skills

Management experience

Interpersonal skills

Communication skills

Team leadership

Cash handling

Supervisory experience

Job description

• Health & Prescription, Dental, Vision, and Life Plans
• RRSP Employer Matching
• Employee Meal Plan
• Paid Vacation
• Free Employee Parking

We're Hiring! Come work for SSP Canada at Edmonton International Airport as a Starbucks Shift Supervisor!

At SSP Canada, our Shift Supervisors are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles.

SSP Canada operates multiple restaurants inside the Edmonton International Airport, including: The Canadian Brewhouse, Belgian Beer Cafe, Tim Hortons, Starbucks, Boston Pizza, Tap & Pour, & Upper Crust.

Our Shift Supervisors are experts at a few things:

• Understand that our guest is our # 1 priority.
• Ensure that all products and merchandising brand standards are adhered to.
• Leading a shift to ensure all operational standards are met or exceeded.
• Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
• Communicate and clarify major job duties, priorities, and expectations to team members and provide continuous coaching and constructive feedback in a timely manner, through verbal and written documentation.
• Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
• Assist team members in developing the skills and abilities necessary for improved performance.
• Ensure that products are of the highest quality.
• Responsible for overseeing cash duties.

If you're ready to take the step into a leadership role, our Shift Supervisor role may be the perfect fit!

Skills and Other Requirements:

• Minimum of 6 months of management experience in the food & beverage industry.
• Excellent interpersonal skills and ability to interact with and motivate team members.
• Excellent communication and organizational skills.
• Able to work as part of a team within a fast paced food service environment.
• Supervisory experience required.
• Cash handling experience required.

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation