Restaurant Shift Supervisor - Victoria Airport

SSP Group plc; Sidney; On-site; CAD 52,000 - 64,000; Full time

Benefits offered by this job

Dental, Vision, Prescription, Medical

Free Employee Parking

Employee Meal Plan

Job summary

SSP Canada operates several restaurants within the Victoria International Airport, including Spinnaker's on the Fly, Fresh Cup, and Tim Hortons. This role is a full-time Shift Supervisor position located on-site, offering benefits and a competitive hourly wage.

Responsibilities include supporting management to uphold service standards, training staff, and ensuring accurate cash handling and temperature logs.

Qualifications

• Minimum 12 months experience within a busy restaurant/hotel environment.
• Excellent interpersonal, communication, and organizational skills.
• Ability to read, interpret, and articulate instructions clearly.
• Supervisory and cash handling experience.
• Serving It Right certificate required.

Responsibilities

• Support the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
• Understand that our guest is our #1 priority.
• Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
• Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
• Communicate and clarify major job duties, priorities, and expectations to team members
• Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
• Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly
• Assist team members in developing the skills and abilities necessary for improved performance.
• Ensure that products are of the highest quality.
• Responsibility for overseeing cash duties.
• Ensuring that temperature logs are completed accurately and in a timely manner.

Skills

Interpersonal skills

Communication

Organizational skills

Team motivation

Education

Serving It Right certificate

Job description

• Dental, Vision, Prescription, Medical Benefits for Full-Time Employees
• Free Employee Parking

• $28.00 / hour
• Full Time Availability
• Employee Meal Plan
• Dental, Vision, Prescription, Medical Benefits for Full-Time Employees
• Free Employee Parking

SSP Canada operates several restaurants throughout the Victoria International Airport, including: Spinnaker's on the Fly, Fresh Cup, and Tim Hortons

Responsibilities as a Restaurant Shift Supervisor includes:

• Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
• Understand that our guest is our #1 priority.
• Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
• Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
• Communicate and clarify major job duties, priorities, and expectations to team members
• Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
• Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly
• Assist team members in developing the skills and abilities necessary for improved performance.
• Ensure that products are of the highest quality.
• Responsibility for overseeing cash duties.
• Ensuring that temperature logs are completed accurately and in a timely manner.

Qualifications and Experience

• Minimum of 12 months experience within a busy restaurant/hotel environment.
• Excellent interpersonal skills and ability to interact with and motivate team members.
• Excellent communication and organizational skills.
• Ability to read, interpret, and articulate instructions using clear and direct language.
• Able to work as part of a team within a fast paced food service environment.
• Supervisory experience required.
• Cash handling experience required.
• Serving it Right certificate required.

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.