Restaurant Shift Supervisor

SSP Deutschland GmbH; Calgary; On-site; CAD 38,000 - 60,000; Full time

Benefits offered by this job

Dental, Vision, Prescription, Medical

Free Employee Parking

Job summary

SSP Canada at Calgary International Airport is seeking a Restaurant Shift Supervisor to support the Management Team in delivering consistent service standards within a secure airport environment.

You will coach staff through induction, enforce brand standards, and ensure daily cleaning and checklists are completed, while maintaining guest-focused service and robust cash handling procedures.

Qualifications

• Minimum of 12 months experience in a busy restaurant/hotel.
• Bar knowledge or liquor service experience preferred.
• ProServe certificate required.
• Food Safety certificate required.
• Cash handling experience required.

Responsibilities

• Support Management in maintaining service standards.
• Ensure guest priority is reflected in daily operations.
• Maintain brand standards and complete checklists daily.
• Co-train new staff during induction and ensure orientation.
• Clarify duties, priorities and expectations to team members.
• Provide guidance to help team meet business goals.
• Monitor performance and document issues and successes.
• Develop team members’ skills for improved performance.
• Ensure products meet highest quality standards.
• Oversee cash duties.

Skills

Interpersonal skills

Communication

Organizational skills

Team leadership

Cash handling

Bar knowledge

Supervisory experience

ProServe

Job description

• Dental, Vision, Prescription, Medical Benefits for Full-Time Employees
• Free Employee Parking
  

SSP Canada operates several restaurants throughout Calgary International Airport, including: The Kitchen by Wolfgang Puck, Belgian Beer Cafe, and Bistro on the Bow.
This position is located in a secure airport environment and aRestricted Area Identification Card (RAIC)is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at:https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance

Responsibilities as a Restaurant Shift Supervisor includes:

• Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
• Understand that our guest is our #1 priority.
• Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
• Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
• Communicate and clarify major job duties, priorities, and expectations to team members
• Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
• Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly
• Assist team members in developing the skills and abilities necessary for improved performance.
• Ensure that products are of the highest quality.
• Responsibility for overseeing cash duties.
  

Qualifications and Experience

• Minimum of 12 months experience within a busy restaurant/hotel. Bar knowledge or liquor service experience highly preferred.
• Excellent interpersonal skills and ability to interact with and motivate team members.
• Excellent communication and organizational skills.
• Ability to read, interpret, and articulate instructions using clear and direct language.
• Able to work as part of a team within a fast paced food service environment.
• Supervisory experience required.
• Cash handling experience required.
• ProServe certificate required.
• Food Safety certificate required.

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.