Shift Supervisor

SSP America; Kelowna; On-site; CAD 34,000 - 36,000; Full time

Benefits offered by this job

Dental, Vision, Prescription, Medical

Free Employee Parking

Employee Meal Plan

Job summary

Tim Hortons at Kelowna International Airport, B.C., is seeking a Shift Supervisor to join SSP Canada. You will support the Management Team, uphold service standards, and help guests have a great experience in a fast-paced airport environment.

The ideal candidate has at least 12 months in a busy restaurant or hotel, strong interpersonal and communication skills, supervisory experience, and cash handling ability.

Qualifications

• Minimum of 12 months experience within a busy restaurant/hotel environment.
• Excellent interpersonal skills and ability to motivate team members.
• Excellent communication and organizational skills.
• Ability to read, interpret, and articulate instructions using clear language.
• Able to work as part of a team within a fast paced food service environment.
• Supervisory experience required.
• Cash handling experience required.

Responsibilities

• Support the Management Team to maintain service standards.
• Put guests first and ensure a great guest experience.
• Maintain brand standards and complete daily checklists.
• Coach team members during induction and training.
• Communicate duties, priorities, and expectations to staff.
• Oversee cash handling and temperature logs.

Skills

Interpersonal skills

Communication skills

Organizational skills

Supervisory experience

Cash handling

Fast-paced environment experience

Job description

Come join us as a Shift Supervisor at Tim Hortons located in Kelowna International Airport, B.C.

SSP Canada operates several restaurants throughout the Kelowna International Airport, including: White Spot, Tim Hortons, Subway, Ellison Field, Okanagan Vintner's Exchange, and Retail Stores!

• Dental, Vision, Prescription, Medical Benefits for Full-Time Employees
• Free Employee Parking

• $25.00 / hour - $26.00 / hour
• Full Time Availability
• Employee Meal Plan
• Dental, Vision, Prescription, Medical Benefits for Full-Time Employees
• Free Employee Parking

Responsibilities

• Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
• Understand that our guest is our #1 priority.
• Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
• Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
• Communicate and clarify major job duties, priorities, and expectations to team members
• Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
• Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly
• Assist team members in developing the skills and abilities necessary for improved performance.
• Ensure that products are of the highest quality.
• Responsibility for overseeing cash duties.
• Ensuring that temperature logs are completed accurately and in a timely manner.

Qualifications And Experience

• Minimum of 12 months experience within a busy restaurant/hotel environment.
• Excellent interpersonal skills and ability to interact with and motivate team members.
• Excellent communication and organizational skills.
• Ability to read, interpret, and articulate instructions using clear and direct language.
• Able to work as part of a team within a fast paced food service environment.
• Supervisory experience required.
• Cash handling experience required.

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.