Stage Experience Lead - Full Time

Sephora USA, Inc.; Toronto; On-site; CAD 31,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus

Benefits program

Learning & development

Job summary

Sephora Canada is seeking a Stage Experience Lead to oversee all sales floor departments at the ON-Toronto Union Station location. The role focuses on delivering Sephora’s client service model, leading teams, and driving store performance across Beauty, Skincare, Fragrance & Haircare.

You will coach cast, manage events, and partner with your manager to address client feedback, develop talent, and optimize the store's selling potential while upholding company standards.

Qualifications

• Requires 1–3 years in a similar role at a similar volume store or equivalent internal experience.
• Excellent verbal and written communication; ability to influence partners at all levels.
• Proven ability to build and train teams to drive sales and client service.

Responsibilities

• Oversee all sales floor departments within the assigned Sephora location.
• Ensure on-stage cast execute Sephora’s selling model and respond to client feedback per department.
• Support in-store events and training to meet store goals and client needs.
• Coach performance and development; conduct timely feedback and regular check-ins with direct reports.
• Demonstrate an entrepreneurial spirit by understanding store sales performance and opportunities.

Skills

Client experience

Communication

Team leadership

Event management

Performance feedback

Business acumen

Job description

Job ID: 298310
Store Name/Number: ON-Toronto Union Station (1526)
Address: 65 Front Street, Toronto, ON M5J 1E0, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

• Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Meaningful Rewards

The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.