Stage Experience Lead - Full Time

sephora.com; London; On-site; CAD 31,000 - 36,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits program

Learning initiatives

Job summary

Sephora Canada in London, ON seeks Stage Experience Lead – Full Time to oversee all sales floor departments and ensure the selling model is executed with outstanding client service. The role includes event support, performance coaching, and driving store results.

You will lead a team, embrace innovation in client interactions, and manage client feedback. A 1–3 year track record at a similar store is preferred, with strong communication and leadership abilities.

Qualifications

• 1–3 years’ experience in a similar role at a similar volume store.
• Excellent verbal and written communications; ability to influence business partners at all levels.
• Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and client service.

Responsibilities

• Oversee all sales floor departments within the assigned Sephora location.
• Ensure on-stage cast properly execute Sephora’s selling model and respond to client feedback.
• Support in-store events to achieve store goals and meet client needs.
• Coach and manage performance; provide timely feedback and regular check-ins with direct reports.
• Demonstrate entrepreneurial spirit by understanding store sales performance and business opportunities.

Skills

Client service

Communication skills

Influence stakeholders

Team development

Tools

POS systems

Job description

Job ID: 294819

Store Name/Number: ON-Masonville (0852)

Address: 1680 Richmond St N, London, ON N6G 3Y9, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

• Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Meaningful Rewards

The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.