Sr. Store Manager

JRoss Recruiters; Canmore; On-site; CAD 80,000 - 84,000; Full time

Benefits offered by this job

Health benefits

Vacation and personal days

Product discounts

Professional development

Bonus and profit-sharing

Flagship location leadership

Job summary

JRoss Recruiters is seeking a seasoned retail leader for a flagship, high-volume store in Canmore, Canada. You will recruit, train, and coach a large team, ensuring an exceptional customer experience and strong community presence.

The role requires strategic planning and hands-on leadership to drive sales and operational excellence. Ideal candidates bring 7+ years of progressive retail management experience, proven results in growth and profitability, and a passion for sustainable,

Qualifications

• 7+ years progressive retail management experience, including flagship/high-volume store leadership.
• Proven success leading large retail teams and achieving sales and operational objectives.
• Strong coaching, performance management, succession planning, and development skills.

Responsibilities

• Recruit, train, coach, and develop a high-performing retail team.
• Oversee daily store operations for efficiency, consistency, and profitability.
• Drive sales performance, monitor KPIs, and coach the team to exceed targets.
• Deliver exceptional customer experiences and foster loyalty.

Skills

Retail leadership

Team coaching

Communication

Strategic planning

Tools

POS systems

Inventory management software

Retail reporting systems

Job description

• Recruit, train, coach, and develop a high-performing retail team.
• Create a positive, accountable, and customer-focused culture.
• Provide ongoing performance feedback, mentorship, and development opportunities.
• Lead by example and model company values in all interactions.

Store Operations

• Oversee all daily store operations to ensure efficiency, consistency, and profitability.
• Maintain operational excellence, including merchandising, inventory management, and visual presentation standards.
• Ensure compliance with company policies, procedures, and health and safety requirements.
• Analyze store performance and implement strategies to improve results.

Sales & Business Growth

• Drive sales performance and achieve revenue objectives.
• Monitor key performance indicators and coach the team to exceed targets.
• Identify opportunities to grow market share and enhance customer loyalty.
• Develop local partnerships and community relationships to increase brand awareness and customer engagement.

Customer Experience

• Deliver an exceptional customer experience through service excellence.
• Resolve customer concerns professionally and effectively.
• Foster an environment that encourages repeat business and long-term customer loyalty.

Requirements

• Minimum 7 years of progressive retail management experience, including leadership of a flagship, high-volume, or multi-million-dollar store.
• Proven success leading large retail teams and achieving sales and operational objectives.
• Strong experience in coaching, performance management, succession planning, and employee development.
• Demonstrated ability to manage inventory, merchandising, loss prevention, and operational execution.
• Experience building strong customer relationships and community connections.
• Excellent communication, leadership, and organizational skills.
• Proficiency with POS, inventory management, and retail reporting systems.
• Comfortable working in a fast-paced and evolving retail environment.

Ideal Candidate

• Strategic and entrepreneurial mindset.
• Highly customer-focused with a passion for creating memorable experiences.
• Results-driven with a proven ability to motivate and inspire teams.
• Adaptable, resilient, and capable of thriving during periods of growth and change.
• Passionate about sustainability, community engagement, and responsible business practices.

Corporate Culture

• Competitive salary of $80,000 - $84,000
• Bonus and profit-sharing opportunities
• Comprehensive health and dental benefits
• Paid vacation and personal days
• Employee product discounts
• Wellness and lifestyle support programs
• Professional development and career growth opportunities
• An opportunity to lead a flagship location with a growing Canadian retailer