Sr. Principal Lead, Operations

Chick-fil-A Corporate Support Center

Mississauga

Hybrid

CAD 95,000 - 135,000

Full time

10 days ago

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Benefits offered by this job

Flexible work model

Job summary

Chick-fil-A Corporate Support Center seeks a Business & Relationship Lead to provide operations expertise and customized consulting to Canada Franchise Operators. The role partners with operators, drives openings, and represents the brand to achieve market goals and strong performance.

The BRL will oversee CORs, operator transitions, and Canada Leadership Development Program participants, while collaborating with internal teams to ensure brand standards and growth.

Qualifications

Strong business acumen and ability to think strategically about franchise growth.

Responsibilities

Consult to Franchise Operators as a business partner and trusted advisor.
Lead and oversee openings of new locations in Canada.
Provide market leadership and liaise between Operators and the Support Centre.
Represent the brand and Support Centre in the market and with Operators.
Coach and oversee participants in the Canada Leadership Development Program.
Conduct Operator transitions and oversee Company-operated Restaurants temporarily.
Provide customized consulting and support to Canada Operators.
Develop expertise in operations, food quality, and food safety.
Advise on throughput, sales, and profits, engaging specialists when needed.
Hold Operators accountable to Franchise Agreement and brand standards.

Skills

Strong business acumen

Menu item knowledge

Excellent communication

Relationship-building

Listening & EQ

Data analysis & action plans

Strategic planning

Time management

Collaborative work style

Cross-functional leadership

Flexibility with ambiguity

Creative problem-solving

Resourcefulness

High-pressure performance

Education

Bachelor's degree or equivalent experience

Job description

Overview

The Business & Relationship Lead (BRL) is responsible for providing operations expertise, customized consulting, and market leadership for Franchise Operators in Canada. The BRL is a brand representative and business partner, responsible for supporting Canada Operators by helping them maximize opportunities individually and collectively. The BRL is responsible for working with internal and external partners to support market expansion and to identify and respond to the unique needs of Canada Operators. In addition, the BRL is responsible for temporarily overseeing Company-operated Restaurants (CORs), Operator transitions, and coaching participants in the Canada Leadership Development Program (LDP).

Consult to Franchise Operators as a business partner and trusted advisor
Lead and oversee successful openings of new locations in Canada
Provide market leadership and be a liaison between Operators and the Support Center
Serve as a brand and Support Centre representative in the market and with Operators
Coach and oversee participants in the Canada Leadership Development Program
Conduct Operator transitions and temporarily oversee Company-operated Restaurants

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Consult to Franchise Operators as a business partner and trusted advisor.

Provide customized consulting and support to Canada Operators:
- To help them foster growth across each of the critical success factors
- To help them develop business and leadership plans and strategies
- To help them achieve their goals
- To help them maximize their potential and business opportunity
- To help them protect the brand
Provide deep expertise in the areas of operations, food quality, and food safety
Be equipped to advise Operators in the areas of throughput, sales, and profits
Engage with specialty consultants when appropriate
Hold Operators accountable to the Franchise Agreement and brand standards as needed

Lead and oversee the openings of new locations in Canada.

Develop operations and staffing plans and strategies for new Restaurant openings
Work with internal and external partners on opening plans and strategies
Partner with Grand Opening Supervisors to develop training plans and strategies
Partner with Operators to help them achieve their vision and goals for the opening
Lead openings that deliver operational excellence and ensure food safety
Establish and manage annual budgets for openings

Provide market leadership and be a liaison between Operators and the Support Centre.

Represent the needs and plans of the Support Centre to Canada Operators
Canada Team meeting participation and field operations representation
Support Canada Operator team/market plans to help them reach market goals
Represent the needs and perspectives of Canada Operators at the Support Centre
Influence internally to support the needs of Canada Operators and the market
Work with internal partners to improve business processes for Canada

Provide operations expertise.

Be a field operations expert for Canada
Partner with staff at the Support Centre to deliver operations support for Canada
Develop deep expertise in food quality and food safety systems and processes
Work with the Canada Division Leader to develop operations plans and budgets

Oversee CORs, Operator transitions, and Participants in the Canada LDP.

Oversee the management of COR locations by Canada Interim Managers
Make critical decisions for CORs, including legal, HR, and employment decisions
Ensure brand standards are upheld at CORs, including food quality and food safety
Ensure a customer experience at COR locations consistent with brand expectations
Work with internal partners to develop plans and timelines for Operator transitions
Execute successful business transitions to and from Franchise Operators
Provide supervision, leadership, and coaching to Participants in the Canada LDP

Required Qualifications (Knowledge, Skills, & Abilities)

Strong business acumen
Ability to consume all Chick-fil-A menu items
Excellent communication and relationship-building skills
Listening skills and emotional intelligence
Ability to analyze data, draw out insights, and create action plans
Ability to develop plans and strategies
Strong organization and time management skills
Collaborative work style
Ability to facilitate cross-functional teams of internal and external partners to make decisions
A high level of flexibility and comfortability with ambiguity
Creative problem-solving skills
Resourcefulness
Ability to work well in high-pressure situations with a high level of responsibility