Sr. IT Support Analyst

TD; Toronto; On-site; CAD 76,000 - 116,000; Full time

Job summary

Join a leading global financial institution as a Sr. IT Support Analyst, where you'll leverage your expertise in SQL database administration and application support. This role offers a dynamic environment focused on enhancing operational stability and service quality. Collaborate with diverse teams to solve complex problems, automate processes, and ensure data integrity. With a commitment to innovation and growth, this opportunity provides a platform for continuous learning and professional development. If you thrive in a fast-paced setting and are passionate about technology, this is the perfect chance to make a significant impact.

Benefits

Health and Wellness Benefits

Retirement Plans

Paid Time Off

Career Development

Recognition Programs

Qualifications

• 7+ years of application support experience.
• Strong troubleshooting and communication skills.

Responsibilities

• Support applications and database infrastructure to meet standards.
• Manage support and resolution of application issues.
• Participate in design and integration of application requirements.

Skills

Microsoft SQL Database Administration

Java

API

Microservices

Cloud Infrastructure

Azure Database Design

Scripting

Windows Server

Troubleshooting

Root Cause Analysis

Education

Undergraduate Degree

Technical Certificate

Job description

Join to apply for the Sr. IT Support Analyst role at TD

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line Of Business:

Technology Solutions

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time. The actual offer may vary based on skills, experience, location, and organizational needs. Candidates are encouraged to discuss compensation with their recruiter.

Job Description

About This Role

We seek a candidate with diverse skills in Microsoft SQL database administration to support operational database activities including administration, performance tuning, high availability, monitoring, and capacity management.

Responsibilities

1. Support applications and database infrastructure to meet standards and service levels.
2. Collaborate with stakeholders to enhance environment stability.
3. Manage support and resolution of application issues: identify, assess, escalate, resolve, document, and communicate.
4. Focus on problem-solving, data analysis, and scripting to automate and improve systems.
5. Ensure quality service aligned with client requirements.
6. Participate in design, review, and integration of application requirements including security and performance.
7. Address data and application issues affecting integrity.
8. Provide expertise and guidance to other teams.
9. Follow change management procedures and participate in disaster recovery planning.
10. Work towards environment stability, monitoring, and capacity planning.
11. Follow established standards, architecture, and risk guidelines.
12. Advise on best practices for SQL queries with business users.

Job Requirements

What can you bring to TD?

• Undergraduate Degree or Technical Certificate.
• 7+ years of application support experience.
• Knowledge of Java, API, and Microservices.
• Understanding of cloud infrastructure and SQL.
• Experience with Azure database design, scripting, Windows Server, and clustering.
• Ability to work independently and lead tasks, coaching others as needed.
• Strong troubleshooting, root cause analysis, and communication skills.
• Willingness to follow procedures and provide technical guidance.
• Interest in industry trends and continuous learning.
• Effective team collaboration and support skills.

Who We Are

TD is a leading global financial institution, the fifth largest bank in North America, serving over 27 million households and businesses. We are committed to customer experience, innovation, and supporting our colleagues' growth.

Our Total Rewards Package

Includes salary, variable compensation, health and wellness benefits, retirement plans, paid time off, discounts, career development, and recognition programs.

Additional Information

We support career development, provide training, and are committed to accessibility. We will contact candidates for interviews and accommodate accessibility needs.