Senior Application Support Analyst

ITjobs.ca; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Senior Application Support Analyst to ensure the health and performance of applications. This role involves 24x7 batch support, managing documentation, and collaborating with development teams to deploy changes effectively. The ideal candidate will have a strong technical background, particularly in SQL Server and .NET, and will be committed to continuous improvement. Join a dynamic team that values collaboration and offers opportunities for professional growth while making a significant impact on the organization.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Opportunities for professional development

Dynamic and collaborative team environment

Qualifications

• Expertise in SQL Server and MongoDB for database management.
• Strong knowledge of .NET and JavaScript for application support.

Responsibilities

• Provide day-to-day application support and troubleshoot systems.
• Collaborate with development and QA teams for change requests.

Skills

SQL Server

MongoDB

.NET

JavaScript

SQL Queries

Attention to Detail

Incident Management

Problem Management

Education

Bachelor's Degree in Computer Science or related field

Tools

Kibana

Windows Server

IIS Web Server

Linux Server

Azure

Ansible

Jira

ServiceNow

Job description

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• Day-to-Day Applications Support and production support investigations, troubleshooting systems for applications in scope, JCL and batch Jobs
• 24x7 Batch Support on rotation basis
• Managing and maintaining documentation for processes & procedures
• Ensuring the applications health and performance in production and lower environments
• Work closely with members of the development and QA teams to deploy change requests and enforcing production release best practices.
• Mitigate operational risks through ensuring tech currency, patching, vulnerability & security management and access controls are all regularly performed.
• Work with colleagues, other RBC IT teams, stakeholders and vendors to design and implement upstream and downstream interfaces to the applications.
• Perform change management activities such as source code management, creating activity records for production implementation and supporting implementations
• Adopt automation solutions for applications
• Assist in incident management and problem management for applications in scope
• Collaborate with peers to develop code in line with strategic initiatives, as well as develop, troubleshoot, enhance, and document components, as per the requirements and detailed design
  
  

Job Summary

Job Description

What will you do?

• Day-to-Day Applications Support and production support investigations, troubleshooting systems for applications in scope, JCL and batch Jobs
• 24x7 Batch Support on rotation basis
• Managing and maintaining documentation for processes & procedures
• Ensuring the applications health and performance in production and lower environments
• Work closely with members of the development and QA teams to deploy change requests and enforcing production release best practices.
• Mitigate operational risks through ensuring tech currency, patching, vulnerability & security management and access controls are all regularly performed.
• Work with colleagues, other RBC IT teams, stakeholders and vendors to design and implement upstream and downstream interfaces to the applications.
• Perform change management activities such as source code management, creating activity records for production implementation and supporting implementations
• Adopt automation solutions for applications
• Assist in incident management and problem management for applications in scope
• Collaborate with peers to develop code in line with strategic initiatives, as well as develop, troubleshoot, enhance, and document components, as per the requirements and detailed design
  
  

Must-have

• Great expertise with main industry databases (SQL server, MongoDB, etc)
• Expert knowledge and relevant experience of .NET, Java script, SQL queries and scripting
• Very strong attention to detail and a continuous improvement mindset
• Knowledge of log investigations using Kibana
• Experience with Windows servers, IIS Web servers, Linux server, cloud applications and SQL Servers
  
  

Nice-to-have

• Knowledge or relevant experience of Node.JS, Powershell, Java, Python
• Knowledge or relevant experience working with Openshift, Azure, IBM Urban Code Deploy, Ansible, Elastic, Jenkins, SIFT, Confluence, Jira, ServiceNow, Dynatrace, Moogsoft and PagerDuty
• Understanding of the software development process and experience with the AGILE Methodology (i.e. Scrums, Sprints, Retrospectives, etc)
• Understanding of Risk and Finance business needs and reporting expectations
  
  

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
  
  

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Address

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City

TORONTO

Country

Canada

Work Hours/week

37.5

Employment Type

Full time

Platform

TECHNOLOGY AND OPERATIONS

Job Type

Regular

Pay Type

Salaried

Posted Date

2025-04-15

Application Deadline

2025-05-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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