Senior Application Support Analyst

GFL Environmental Inc.; Vaughan; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking an Application Support Analyst to enhance user experience with various software applications. This role involves troubleshooting, maintaining in-cab technologies, and ensuring effective communication between stakeholders. The ideal candidate will have extensive experience in a similar role and a strong understanding of in-cab technologies and software applications. Join a forward-thinking team where your contributions will significantly impact business operations and user satisfaction. If you thrive in a fast-paced environment and enjoy problem-solving, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in a similar role.
• Strong understanding of in-cab technologies and software applications.

Responsibilities

• Ensure the proper function of in-cab hardware and software.
• Maintain documentation regarding incidents and processes.
• Facilitate cooperation between business and IT staff.

Skills

In-cab technologies

Troubleshooting software

Excellent communication

Prioritizing tasks

Education

Five or more years of experience

Tools

Geotab

Lytx

OMS

Microsoft SQL

ServiceNow

Job description

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The Application Support Analyst’s role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware.

Key Responsibilities:

1. Ensure the proper function of in-cab hardware, and software, and troubleshoot any issues that arise.
2. Maintain documentation regarding various incidents, projects, processes and operations. Identify and communicate with key stakeholders.
3. Facilitate effective cooperation between subject matter experts from the business, IT staff, and vendors as appropriate.
4. Design, develop, and test systems to meet business requirements.
5. Perform preventative maintenance, including the installation of service packs, patches, hot fixes.

Qualifications

• Five or more years of experience in a similar role
• Strong understanding of in-cab technologies, including dashcams, ELDs, ADAS, and mobile device integration.
• Knowledge of the following software applications: Geotab, Lytx, OMS, Microsoft SQL, ServiceNow.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, stakeholders, and vendors.
• Occasional travel required in Canada and the US.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

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