Senior Application Support Analyst

RBC; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Application Support Analyst to enhance application performance and support. In this dynamic role, you will provide critical day-to-day support, troubleshoot systems, and ensure the health of applications. You will work closely with development and QA teams, manage documentation, and adopt automation solutions. This position offers an opportunity to leverage your expertise in databases and programming while contributing to strategic initiatives in a collaborative environment. If you're passionate about continuous improvement and technology, this role is perfect for you.

Qualifications

• Expertise with SQL Server and MongoDB is essential.
• Strong knowledge of .NET, JavaScript, and SQL queries required.

Responsibilities

• Provide day-to-day application support and manage production issues.
• Collaborate with development and QA teams for deployments.

Skills

SQL Server

MongoDB

.NET

JavaScript

SQL Queries

Scripting

Attention to Detail

Continuous Improvement Mindset

Log Investigations

Tools

Windows Servers

IIS Web Servers

Linux Server

Cloud Applications

Openshift

Azure

IBM Urban Code Deploy

Ansible

Elastic

Jenkins

SIFT

Confluence

Jira

ServiceNow

Dynatrace

Moogsoft

PagerDuty

Job description

Join to apply for the Senior Application Support Analyst role at RBC.

• Day-to-Day Applications Support and production support investigations, troubleshooting systems for applications in scope, JCL and batch Jobs.
• 24x7 Batch Support on rotation basis.
• Managing and maintaining documentation for processes & procedures.
• Ensuring the applications health and performance in production and lower environments.
• Work closely with members of the development and QA teams to deploy change requests and enforce production release best practices.
• Mitigate operational risks through ensuring tech currency, patching, vulnerability & security management, and access controls are all regularly performed.
• Work with colleagues, other RBC IT teams, stakeholders, and vendors to design and implement upstream and downstream interfaces to the applications.
• Perform change management activities such as source code management, creating activity records for production implementation, and supporting implementations.
• Adopt automation solutions for applications.
• Assist in incident management and problem management for applications in scope.
• Collaborate with peers to develop code in line with strategic initiatives, as well as develop, troubleshoot, enhance, and document components, as per the requirements and detailed design.

Must-have

• Great expertise with main industry databases (SQL server, MongoDB, etc.).
• Expert knowledge and relevant experience of .NET, JavaScript, SQL queries, and scripting.
• Very strong attention to detail and a continuous improvement mindset.
• Knowledge of log investigations using Kibana.
• Experience with Windows servers, IIS Web servers, Linux server, cloud applications, and SQL Servers.

Nice-to-have

• Knowledge or relevant experience of Node.JS, Powershell, Java, Python.
• Knowledge or relevant experience working with Openshift, Azure, IBM Urban Code Deploy, Ansible, Elastic, Jenkins, SIFT, Confluence, Jira, ServiceNow, Dynatrace, Moogsoft, and PagerDuty.
• Understanding of the software development process and experience with the AGILE Methodology (i.e., Scrums, Sprints, Retrospectives, etc.).
• Understanding of Risk and Finance business needs and reporting expectations.