Sr. GL Services Consultant (Part Time)

Dayforce; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Dayforce is seeking an experienced Sr. Services Consultant to guide design and delivery of consulting engagements leveraging Dayforce to meet customer requirements. You will lead engagements, mentor peers, and contribute to internal initiatives while supporting sales efforts.

Ideal candidates have 3+ years in HCM consulting and strong business process mapping capabilities, with the ability to manage multiple projects and travel to client sites as needed.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years of HCM consulting experience with an HCM software provider or consultancy.
• 2+ years of HCM implementation or relevant applications consulting experience.
• Strong skills in process mapping, readiness, and technology enablement.
• Expert-level HR operations and SaaS implementation experience.

Responsibilities

• Lead engagements to determine Dayforce impact on HR service delivery.
• Ensure smooth knowledge transfer to Dayforce Implementation team.
• Serve as SME on strategic implementations across projects of varying size and complexity.
• Lead internal and external project and design meetings with progress updates.
• Mentor junior consultants through QA activities and peer reviews.
• Support sales cycles with scoping and estimation discussions.
• Travel to customer sites as needed.

Skills

HCM consulting

Project leadership

Stakeholder management

Communication

Mentoring

Workshop facilitation

Requirements gathering

Business process mapping

Change management

Time management

Education

Bachelor's degree or equivalent experience

Master's degree (asset)

Tools

Dayforce

Microsoft Office

CRM tools

Job description

About the opportunity

The Sr. Services Consultant guides the overall design and delivery of Dayforce Consulting Services engagements leveraging Dayforce to meet customer requirements and provides oversight and direction to team members. The Sr. Services Consultant is considered an expert in HCM consulting with a strong SaaS technology foundation and has been involved in multiple projects of diverse size and complexity with repeated project excellence over time. This individual works independently with customers and can influence outcomes based on knowledge in most or all skill areas. They have already distinguished themselves as an active and visible leader and enjoy coaching others.

What you'll get to do

Provide Consulting Services to Customers

• Leads engagements that help prospects and customers determine how Dayforce will impact their HR service delivery that may include key processes, policies, user experience, organization design, governance, business case, reporting, and analytics.
• Ensures a smooth knowledge transfer process to the Dayforce Implementation team.
• Is considered a subject matter expert on strategic implementations. Can be brought in to assist on projects of various sizes, verticals, and complexity.
• Leads internal and external project and/or design meetings and provides status on progress of consulting services activities and deliverables.
• Conducts peer reviews and other internal project quality assurance activities.
• Either leads a CS engagement for Organizational Readiness best practices or provides guidance and input in preparation for rollout of the Dayforce solution.
• Able to establish credibility and rapport with internal and external stakeholders at all levels of the organization; comfortable with executives.
• Is cool under pressure; often called on to lead difficult conversations with customers.
• Takes unpopular stance if necessary and in the best interests of the customer/project.
• Able to engage with multiple projects and customers at the same time.

Contribute to Internal Consulting Services Initiatives

• Design and document solutions and contribute to a solutions repository.
• Document best practices and share with the Practice.
• Lead the subject matter expert (SME) program in at least one area of expertise (HR service delivery, Dayforce, talent management).
• Regularly participate in internal process improvement initiatives.

Focus on Continuing Education

• Contribute to internal knowledge share; review questions and provide feedback on a continuous basis.
• Participate in Continuing Education sessions; lead Consulting Services best practice sessions.
• Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release.
• Mentor others on HCM best practice implementation of new product features and functionality.

Provide Sales Support

• Support the sales cycle through solution review and feedback and assistance with scoping and estimation.
• Participate in prospect discussions regarding solution overview and implementation considerations from a Consulting Services perspective.

Skills and experience we value

• Bachelor's degree or equivalent experience.
• Typically has 3 or more years of HCM consulting experience with an HCM software provider or consultancy.
• Typically has 2 or more years of HCM implementation or relevant applications consulting experience.
• Solid experience in business process mapping, organization readiness, and technology enablement.
• Has expert-level HR operations/business practices and technology enablement experience.
• Has advanced-level HCM SaaS domain and implementation experience.
• Has a knack for simplifying complex technical or business requirements and solutions that often present setbacks for others.
• Proficient in Microsoft Office products.
• Deep understanding of different industries and how Dayforce implementation best practices apply to the customer's business practices.
• Excellent customer relationship and business acumen.
• Demonstrates full competence in business function.
• Ability to engage with multiple projects and customers at the same time and manage competing priorities.
• Excellent organization, communication, and collaboration skills.
• Ability to lead and facilitate customer and internal workshops and sessions.
• Ability to mentor junior consultants through peer reviews and other QA activities.
• Acts as role model for Ceridian Cares.
• Ability to provide consulting services scoping and solution guidance in the sales cycle.
• Ability and willingness to travel to customer sites as needed.

What would make you stand out

• Master's degree or postgraduate coursework an asset.
• Experience in change management an asset.
• Dayforce product knowledge with an understanding of the critical interdependencies and data flow between all modules (desired).