Sr Field Service Technician (Ontario Canada)

Rapiscan Systems Inc.; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in security technology is seeking a Senior Field Service Technician based in Ontario, Canada. This role involves ensuring user satisfaction through advanced troubleshooting, repair, and maintenance of mobile x-ray units. The candidate must possess excellent customer service skills and be fluent in both English and French, with a focus on user training and quality improvement.

Qualifications

• 6+ years of relevant experience preferred.
• Fluency in English and French is mandatory.
• Knowledge of X-ray security systems is a plus.

Responsibilities

• Maintenance, repair, installation, and diagnosis of mobile x-ray units at customer sites.
• Providing problem resolution and troubleshooting support.
• Training customers on equipment usage and completing service documentation.

Skills

Customer Service

Troubleshooting

Diagnostic Skills

Technical Drawing Interpretation

Education

Associate’s degree or higher in Electronics

Job description

Overview

We are currently seeking a Senior Field Service Technician to be part of our fast-paced and quality-focused team. The candidate for this position must be based out of Ontario, Canada.

Responsibilities

A Sr. Field Service Technician (Sr. FST) with Rapiscan has the primary responsibility of ensuring user satisfaction with Rapiscan’s equipment. This senior role requires advanced troubleshooting and diagnostic skills, the ability to operate independently, and to assist FSE I, FSE II, & Senior FSEs with troubleshooting, diagnostics, and providing recommendations to management regarding system performance, enhancements, and safety.

This position involves reporting on system status, including Uptime Availability and Mean Time to Repair, as well as reviewing logistics plans for parts stocking based on usage reports to meet SLA requirements. Approximately 70-80% of time will be spent on field repairs and maintenance, with 20-30% supporting other FSEs, working with clients, and collaborating with offices to improve equipment availability, service revenue, reporting, and supporting sales and marketing activities.

The role requires resolving complex client issues through technical expertise and excellent client handling skills. Routine tasks include Emergency Service, Contract Service, New Product Support, Maintenance, Customer Training, and Sales Support. The Sr. FST will also train and assist other FSEs and provide corrective action recommendations to support teams and engineering.

This position is based out of Ontario, Canada, and requires fluency in both English and French (mandatory).

Key Responsibilities

• Maintenance, repair, installation, and diagnosis of mobile x-ray units at customer sites.
• Providing problem resolution and troubleshooting support.
• Installing and repairing equipment at customer locations.
• Acting as a liaison between customers and the company, providing feedback on quality and satisfaction.
• Training customers on equipment usage and completing service documentation accurately and timely.
• Upholding the company’s core values: Integrity, Innovation, Accountability, and Teamwork.
• Reporting quality problems or defects for corrective action.

Qualifications

• Associate’s degree or higher in Electronics or a related technical field (highly desired).
• 6+ years of relevant experience preferred.
• Ability to interpret technical drawings, blueprints, and schematics.
• Excellent customer service skills.
• Fluency in English and French (mandatory).
• Knowledge of X-ray security systems is a plus.
• Physical ability to lift/push up to 50 lbs regularly and more with assistance occasionally.
• Ability to read and interpret safety and operational documents.
• Strong communication skills and common sense application.
• Work environment involves exposure to moving parts and low levels of radiation, within safety limits.

Notice

OSI Systems, Inc. and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies without a signed agreement. Resumes sent without such an agreement are property of OSI and may be used or hired without obligation.