Field Service Technician

Shift4; Toronto; On-site; CAD 62,000 - 75,000; Full time

Job summary

A leading technology company is seeking a Field Service Technician in Toronto to perform installations, troubleshooting, and training for Point-of-Sale systems. This role involves working with clients to ensure seamless integration of solutions and requires a strong background in technology and customer service. The ideal candidate should be adaptable, possess technical skills, and be willing to travel as necessary.

Qualifications

• Minimum of 1 year experience installing POS systems.
• Must have a good driving record and reliable transportation.
• Ability to lift and carry up to 50 pounds.

Responsibilities

• Installation and configuration of Point-of-Sale systems.
• Troubleshoot and repair network cabling.
• Train clients on POS ecosystems once installed.

Skills

Network Troubleshooting

Hardware/Software Troubleshooting

Installation Skills

Effective Communication

Customer Service

Adaptability

Education

High school diploma or equivalent

Job description

Join to apply for the Field Service Technician role at Shift4

Join to apply for the Field Service Technician role at Shift4

Overview

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

An Field Service Technician is expected to complete full integration of Point-of-Sale systems and peripherals at merchant locations. This position requires coordination with merchants and field technicians to ensure all requirements are met before, during and after installation. Installers will work with our clients by promoting the highest level of service and professionalism. They are also required to train clients on POS ecosystems once installed. Representatives are also expected to acquire an in depth understanding of the entire merchant processing industry.

Worksite Location Requirements:

The majority of installations for onsite services are within the local range (200 miles). There will be time allocated for administrative and support tasks to be addressed in the office/home. There may be potential of performing onsite services (nationally) as needed.

Responsibilities

Onsite Service Scope:

• Installation, Configuration, and Training on any one of our several different software packages
• Site Surveys/ Network Troubleshooting
• Repair/replacement of network cabling
• Hardware/Software Troubleshooting
• Able to test hardware, software, and credit card processing with no or minimal remote support.
• Post-installation, provide documentation and photos of work performed at each location.
• Willingness to work flexible hours including on call, early mornings, late nights, and weekends, as required.
• Practice safe driving habits.
• Must have reliable transportation.
• Ability to communicate effectively on the phone, emails, and work orders.
• Tracking of expenses and submitting monthly expense reports.
• Provide installation and feedback on new software/hardware while in beta testing.
• Inventory management of equipment and requisition.
• Participate in recurring training of Shift4 product suite.
• Appointments that take place outside of your local area may require you to be away for several weeks at a time.
  
  

Qualifications

• Good driving record
• A minimum of 1 year experience installing POS systems
• Willingness to travel on short notice
• Able to work well with hand tools
• Able to lift and carry up to 50 pounds
• Experience running in wall and exposed cabling
• Technician background dealing with network/computer troubleshooting or installation
• High school diploma or equivalent
• Demonstrated proficiency in software, such as Microsoft Office Suite, and Google Docs
• Friendly, enthusiastic and outgoing demeanor
• Ability to learn and retain new information and concepts quickly
• Ability to follow directions and strong follow up
• Proven good judgment and proactive decision-making skills
• Ability to adapt to change
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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