I&IT Field Support Services Technician

Metrolinx; Ontario; On-site; CAD 55,000 - 75,000; Full time

Job summary

Metrolinx is seeking a hands-on I&IT Field Support Services Technician to support and maintain IT-based systems across various transit properties. The successful candidate will be responsible for installation, troubleshooting, and reporting on electronic systems, ensuring effective public service delivery while fostering an inclusive team environment.

Qualifications

• Certifications required: CompTIA A+ and Network+.
• Minimum three years of hands-on experience with electronic equipment.
• Ability to work variable shifts including weekends.

Responsibilities

• Install, maintain, and support IT-based intelligent transportation systems.
• Assist with installation and testing of electronic systems.
• Provide first-level response to incident calls.

Skills

Troubleshooting

Diagnostic tools usage

Organizational skills

Communication skills

Problem-solving

Education

Three-year college diploma in Electronics, Computer Science, or Network Technology

Tools

ServiceNow

Microsoft Office Suite

Job description

Join to apply for the I&IT Field Support Services Technician role at Metrolinx

Join to apply for the I&IT Field Support Services Technician role at Metrolinx

Job Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

Job Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Metrolinx's Innovation and Information Technology group supports female team members via "Go Tech Women" an affinity group for women in Information Technology, led by our Chief Information Officer.

If you enjoy technology and innovation, value diversity, appreciate work/balance and are looking for an opportunity to make a better world via public service, Metrolinx would like to hear from you!

Equity, Diversity, and Inclusion at Metrolinx

We believe a diverse team makes us stronger. At Metrolinx, equity, diversity, and inclusion are fundamental to how we serve with passion, think forward, and play as a team. We proudly support initiatives like Go Tech Women – an affinity group led by our Chief Information Officer – dedicated to empowering women in technology roles across the organization.

The I&IT Field Support Services team is looking for two hands-on, proactive Field Support Services Technicians. You’ll be part of a dynamic crew that installs, maintains, and supports IT-based intelligent transportation systems across our stations, buses, and maintenance facilities throughout the GTHA.

This is a critical, field-focused role supporting the systems that keep people moving safely and efficiently.

If you're passionate about technology and innovation, care about inclusion, value work-life balance, and want to make an impact in public service, we want to hear from you.

What will I be doing?

Responsibilities

As a Field Support Services Technician, you will play a key role in supporting and maintaining IT-based intelligent transportation systems across Metrolinx properties. Your responsibilities will include:

• Assisting with the installation, commissioning, and testing of electronic systems and equipment deployed across Metrolinx capital projects.
• Participating in a variety of field assignments related to Information & Innovation Technology (IIT), Capital Projects, Fare Collection Systems, and Realty Services initiatives.
• Recording and maintaining accurate inventory data for systems technology and network provisioning projects using ServiceNow.
• Utilizing diagnostic tools such as cable/network testers to troubleshoot issues.
• Following all IIT standards, policies, and procedures to ensure safe and effective operations.
• Preparing detailed reports on service incidents and capital projects, including recommendations for resolution.
• Monitoring on-site contractor activities and escalating issues to supervisors as required.
• Offering subject-matter input related to IIT service support and hardware maintenance standards.
• Maintaining both personal and company-supplied tools and equipment in a safe and operable condition.
• Providing first-level response to incident calls related to station communications, IT infrastructure, and extended passenger services, including but not limited to:
• Fare collection devices
• Public Address (PA) systems
• CCTV and digital signage
• Automatic Vehicle Location (AVL) systems
• Wi-Fi (station/facility and onboard)
• PCs and printers
• Unified communications and telephony systems
• Performing scheduled maintenance on electronic systems per manufacturer recommendations or based on operational knowledge and usage patterns.
• Operating and working at heights using scissor lifts and bucket trucks as required.
• Lifting and handling equipment up to 50 lbs (e.g., monitors, enclosures).
  
  

What Skills and Qualifications Do I Need?

• Completion of a three-year college diploma in Electronics, Computer Science, or Network Technology, or equivalent practical experience.
• Certifications required: CompTIA A+ and Network+ (or equivalents). If not currently held, these must be completed during the probationary period at the candidate’s own expense.
• A valid Ontario Class "G" Driver’s License and a clean driving record meeting corporate standards.
• Ability to obtain and maintain First Aid/CPR certification and other mandatory safety and job-related training, including Metrolinx Personal Track Safety (PTS) and Fit for Duty certification.
• Minimum three (3) years of hands-on experience with the repair, maintenance, and testing of electronic or electro-mechanical equipment, with knowledge of microprocessor-based systems.
• Proficiency in Windows operating systems and the Microsoft Office Suite, along with the technical ability to diagnose and repair IP-based field equipment, printers, scanners, and other end-user devices.
• Strong organizational and communication skills with the ability to collaborate effectively with internal teams, contractors, and stakeholders.
• Demonstrated analytical and problem-solving skills to support cost-effective and timely installations and field operations.
• Responsible for the safe operation and maintenance of a Metrolinx business vehicle and related tools in accordance with GO Transit requirements.
  
  
  

This position will involve working variable shifts, including weekends and rotational on-call after hours.

Job Location: 3500 Wolfedale Road, 35 York Street (Union St) and 81 Middlefield Rd

Note: A Driver’s Abstract (within the last 3 months) will be required of the successful candidate. The employee(s) in this role will have access to a company vehicle. Please also note that the successful candidate will be required to wear white patch safety boots with six-inch ankle support and will be provided a list of basic hand tools that will be required for the position.

Accommodation

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [e-mail].

Application Process

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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