Sr. eCommerce Site Specialist-Canada

Carters Inc.; Mississauga; On-site; CAD 75,000 - 85,000; Full time

Job summary

Carter’s Inc. is seeking a Senior Site Merchandising Specialist to optimize the online shopping experience and support growth across digital channels. This role blends data-driven site operations with cross-functional collaboration to deliver frictionless experiences for families shopping Carter’s brands.

You will own merchandising tasks, collaborate with international teams, and mentor junior staff. A 3-5 year ecommerce background and a Bachelor’s degree are preferred, with strong Excel and

Qualifications

• 3-5 years of prior Ecommerce experience required.
• Bachelor’s Degree (or equivalent experience) preferred.
• Strong Excel skills and clear communication abilities.

Responsibilities

• Lead workload flow for bottom of the funnel initiatives.
• Own and be super user of the Product Management System, Salesforce Commerce Cloud, Contentful, and Constructor.
• Oversee end-to-end site experience from a customer perspective.
• Troubleshoot daily site issues and provide guidance to teams.
• Act as SME for Item Master/Stock Live processes and support Site Merchandisers.
• Drive process improvements and efficiencies.
• Participate in weekly site refreshes and ensure merchandising needs are met.
• Analyze analytics to inform changes and partner with international teams.
• Lead troubleshooting, coordinate with Product Management for enhancements.
• Plan and maintain training for the broader team and mentor junior staff.

Skills

Excel

Attention to detail

Organization & communication

Multitask & prioritization

Education

Bachelor's Degree or equivalent

Tools

Salesforce Commerce Cloud

Contentful

Constructor

Job description

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How You’ll Make An Impact

As Carter’s expands its digital channels, we’re seeking a collaborative, customer-focused Senior Site Merchandising Specialist with an analytical mindset. This self-starter will use data and technical tools to solve problems, optimize the online shopping experience, and support business growth through cross-functional collaboration.

50%: eCommerce Site Operations & Strategy

• Lead workload flow for all bottom of the funnel initiatives
• Own and become a super user of the Product Management System, Salesforce Commerce Cloud, Contentful, and Constructor
• Oversee end to end site experience from a customer perspective. Proactively looking for opportunities to make digital experiences friction less for customers and support evolving business goals
• Performs daily site scrubs, trouble shoots and resolve issues independently.
• Act as the subject matter expert for Item Master/ Product turn on/ Stock not Live processes, by providing direction and support to Site Merchandisers, who own and execute the creation and maintenance of these files.
• Challenge the status quo and look for ways to improve processes and create efficiencies

30%: Cross-Functional Collaboration

• Participates in weekly site refreshes ensuring that all linking, destinations, and merchandising needs are met
• Reviews recommendation zone and sort order rules, tracks changes over time, and reviews analytics to make data-informed decisions on when changes are needed
• Partner with our international team (US and Mexico) to identify unique needs (i.e. translations, attributing, content etc.) to ideate and implement solutions. Train teams on new and improved system features and functionality.
• Lead team through troubleshooting, fixing errors and partnering with Product Management to request new capabilities and improvements

20%: Leadership & Development

• Plan, execute and maintain training for the broader team, including buying team, on any new site initiatives or functionality
• Hold stakeholders accountable to deadlines and give feedback ensuring deliverables align with the strategy/project goals
• Mentor site merchandisers and site merchandising specialists
• Work on special projects as assigned

We’d Love to hear from you if:

• Advanced Microsoft Office Suite proficiency, especially in Excel
• Strong attention to detail
• Organized and have strong communication skills
• Proven ability to multi-task, be flexible, and to prioritize

Preferred Skills And Experience

3-5 years of prior Ecommerce experience required

Leadership Or Mentoring Experience Preferred

Bachelor’s Degree (or equivalent experience) preferred

Retail Experience Preferred, Especially In Children’s Clothing

Compensation for this position ranges from $75,000-$85,000 a year based on experience.

From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carter’s | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.

Carter’s | OshKosh est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et encourage tous les candidats intéressés et qualifiés à postuler. Si vous avez besoin de certaines mesures d'adaptation, n'hésitez pas à communiquer avec nous.