SR. CLIENT ADVISOR - YORKDALE

Celine; Toronto; On-site; CAD 37,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability coverage

Paid time off

Employee discounts

Job summary

CELINE is seeking a Senior Client Advisor in Toronto to act as a brand ambassador, guiding clients across all product categories with exceptional service and product knowledge.

You will lead by example, mentor colleagues, and support store management to foster a client-centric culture while meeting high sales targets and brand standards.

Qualifications

• 5+ years in a retail setting, preferably luxury
• Proven experience driving a high-value client book through relationships
• Action oriented; results driven
• Strong client service orientation
• Problem-solver with proactive mindset
• Excellent verbal and written communication skills
• Passion for luxury product and design
• Ability to work evenings, weekends and holidays as needed

Responsibilities

• Achieve individual and team objectives, be accountable for sales results
• Welcome every Client, advise across brand and product categories
• Demonstrate sales leadership and clienteling using tools to grow client base
• Develop brand and product knowledge to high standards
• Operate as a team-player supporting store management
• Maintain CELINE grooming and behaviour standards
• Assist daily operations: floor management, stock, opening/closing duties
• Mentor and onboard new team members and support managers

Skills

Retail sales

Clienteling

Communication

Team leadership

Flexibility

Tools

CRM software

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE's ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

As a Senior Client Advisor, this position is an ambassador of the brand, ensuring that every Client is treated according to the CELINE standards. Senior Client Advisors strive to get to know your clients and their every need, and to guide them across all categories of the brand.

This position will be a role model to the team and will proactively support store management in establishing a client-centric mentality.

Job responsibilities

YOUR IMPACT:

• Achieve individual and team objectives, be accountable for sales results, and support the team in their sales
• Welcome every Client and enhance their experience, advise Clients across the brand and all product categories
• Demonstrate sales leadership and advanced clienteling skills, using the different tools available to develop existing and recruit new Clients and build long term Client relationships
• Develop the highest standards of brand and product knowledge
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• Respect CELINE brand standards in terms of grooming and behavior
• Assist Management in daily operations: floor management, stock operations, and opening/closing duties
• Support the Store Manager in developing the team through mentoring and/or buddy system as well as the integration of newcomers
• Demonstrate a detailed understanding of the company’s policies and provide support to other Client Advisors when needed
• Depending on specific store needs, additional responsibilities could include stock and store operations, visual merchandising, after-sales

Profile

KEYS FOR SUCCESS

Experience:

• Position requires minimum 5 years in a retail setting, with a focus on sales, preferably in a luxury setting
• Proven experience in driving a multi-million client book through relationship building
• Action oriented; results driven
• Strong client service orientation
• Problem-solver
• Strong verbal and written communication skills
• Passion for luxury product with an appreciation for design
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays

Languages: Foreign Languages a plus

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
The base compensation for this role ranges from $27.00-31.00 hourly plus commission incentive plan. The rate of pay offered will be dependent upon candidate's relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.