TEAM MANAGER - TORONTO YORKDALE

CELINE; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

CELINE in Canada seeks a Team Manager to oversee staff, merchandise, and client experience at our North York location. You will lead a boutique team, coach staff to meet sales goals, and maintain high standards in operations, visuals, and client service.

As a luxury retail leader, you will recruit, onboard, and develop associates, driving KPIs and ensuring a premium shopping experience for clients. This role requires strong leadership and a passion for luxury fashion.

Qualifications

• Minimum of 5 years of experience in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting.
• Computer literate; learn and use various software packages.

Responsibilities

• Maintain the highest degree of client service every day.
• Lead and empower sales team to provide high quality client service to achieve maximum sales results.
• Coordinate use of client relationship resources to provide personal assistance to clients.
• Manage floor supervision to improve sales results.
• Develop events/incentives to grow client base in the local market.
• Onboard new hires, train and develop team to provide exceptional client service.

Skills

People Management

Sales Leadership

Retail Operations

Staff Coaching

Client Relations

Education

Business School, University or equivalent experience

Tools

POS system

Inventory management

Job description

TEAM MANAGER

FULL TIME / CANADA

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

The Team Manager is responsible for the overall management of staff, merchandise, and client experience. The Team Manager will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.

YOUR IMPACT

People Management:

• Manage a team of Client Advisors; develop and coach staff through goal setting and regular individual and team meetings
• Consistently build a growth environment through daily coaching’s, weekly pulse checks, monthly reviews and our internal objectives platform (RISE)
• Ensure that direct reports have a strategic and effective mindset that is focused on commercial success, reflected through consistent KPI achievement
• Involvement in team’s succession planning by training and developing support personnel to the best of their abilities
• Recruitment of candidates for all levels within the team with qualifications that meet company standards
• Supervise team and implement company policies while adhering to accurate procedure regarding disciplinary action
• Onboard new hires, train, and develop the team to provide exceptional client service, drive sales and usage of systems/processes
• Identify individual and team training needs - create and implement regular training to be followed up with a written report to Training Manager and Store Manager
• Exhibit strong interpersonal skills in taking care of staff, peers, supervisors and the NY and Paris corporate office

Sales:

• Meet sales goals set forth by the Regional Director of Stores
• Lead and empower sales team to provide high quality client service in order to achieve maximum sales results
• Coordinate the use of all client relationship resources (training tools, client books, etc.) to provide personal assistance to clients
• Manage the level of floor supervision to improve sales results
• Develop events/incentives that will continue to grow client base, with particular emphasis placed on building local market

Job Responsibilities

Client Service:

• Maintain the highest degree of client service every day
• Support management and team with building a strong repeat business and prospecting mindset through an action-based culture; Create an appointment-based business, consignments and progressive growth of client base
• Collaborate with Store Manager and Corporate partners to ensure that team members embody the quest for excellence in client service, measured by the Voice of Client (VOC) and Mystery Shop Scores
• Assist sales associates with various client service issues
• Empower associates to make decisions in the best interest of providing good client service by serving as a proactive mentor and problem solver

Operations:

• Effective utilization of POS system and its inventory management functions; Be fully trained in current POS systems and to ensure that the staff is proficient as well
• Partner with logistics and product team to ensure appropriate assortment
• Provide monthly qualitative and quantitative business reports as stipulated by Corporate
• Maintain good communication with members of corporate office, mall office, repair facility and other stores
• Coordinate follow-up and Prêt-à-portererwork in an accurate and timely fashion
• Meet inventory accuracy and shrink requirements
• Perform other projects, as assigned

Visuals:

• Partner with the Visual Manager to lead all aspects of the visual merchandising standards
• Determine metro client profile allowing appropriate reaction to individual trends in business
• Support Visual Merchandising in planning, scheduling, and implementing an innovative, compelling and well carried out visual environment with the express purpose of enhancing the client’s shopping experience
• Review sales frequently, take action to correct deficiencies and improve positive sales

KEYS FOR SUCCESS

Education

Business School, University or “equivalent experience”

Experience

• Position requires minimum of 5 years of experience in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting.
• Computer literate; learn and use various software packages

Competencies

• Candidates with client books strongly preferred
• Desire to work retail, with a focus on management
• Passion for luxury product with an appreciation for design
• Action oriented, result driven
• Proficiency in meditating and resolving issues or concerns that may arise
• Strong oral and written communication skills
• Customer service oriented
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays

Languages: Foreign Languages a plus

Workplace: 3401 Dufferin St Ste 312, North York, ON M6A 2T9, Canada

Other Information

Potential starting date: NOVEMBER 1, 2026

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.