Client Advisor, Vancouver Oakridge

Christian Dior Couture; Vancouver; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Short and long-term disability

Commission eligibility

Job summary

Christian Dior Couture in Vancouver is seeking a Client Advisor to act as a trusted brand ambassador, delivering best-in-class service while pursuing individual sales goals. You will cultivate meaningful client relationships, showcase deep product knowledge, and lead personalized styling experiences.

The role requires at least 3 years in luxury retail, strong communication and organizational skills, and the ability to work varied hours, including evenings and weekends.

Qualifications

• At least 3 years of Retail Sales and Client Service experience.
• Strong drive for business results with a passion for creativity, fashion and the brand.
• Ability to develop strong and lasting relationships through communication and follow-through.
• Provide outstanding customer service in person, over the phone and through electronic communication.
• Ability to work varied hours, including nights, weekends, and holidays as needed.
• Ability to operate store equipment and stand for extended periods; lift up to 30 lbs.
• Responsible for store security procedures as required.

Responsibilities

• Build, manage, and grow a personal client portfolio with focus on retention and lifetime value.
• Achieve and exceed Sales Goals and KPI including Units per Transaction and Average Dollar per Transaction.
• Maintain a strong drive for results and a team-first attitude.
• Act as a brand ambassador both within and beyond the boutique environment.
• Strategically develop and nurture a local and international client base with outreach and follow-up.
• Leverage deep product knowledge and brand storytelling to create meaningful client experiences.
• Problem solve with leadership to resolve client issues in favor of the business.
• Anticipate client needs and deliver tailored product recommendations and styling guidance.
• Support floor moves, merchandising, and inventory processes as needed.
• Assist in packing or wrapping merchandise when necessary.

Skills

Retail Sales

Client Relationship

Communication

Organization

Customer Service

Multi-tasking

Job description

Job Purpose

The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client-centric approach.

The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client-centric approach.

Position

Job Title: Client Advisor

Reports to: Boutique Manager/Director

The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client-centric approach.

Job responsibilities

Tasks & Responsibilities

• Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value
• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
• Maintain a strong drive for results and a positive, team first attitude at all times
• Act as a brand ambassador both within and beyond the boutique environment

Client Development

• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
• Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences through the details and stories of our products
• Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business
• Anticipate client needs and deliver tailored product recommendations and styling guidance

Support Boutique Excellence

• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines
• Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures
• Assist in packing or wrapping customers’ merchandise, when necessary

Profile

Requirements

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion and the brand
• Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills
• Provide outstanding customer service including in person, over the phone and through electronic communication
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
• Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
• Responsible for store security procedures, including locking and securing the premises, as needed.

Benefits

• The selected candidate will be offered an hourly rate within the range of $22-$26 per hour plus commission eligibility
• The rate offered will be dependent upon the candidate's relevant skills and experience
• Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, paramedical coverage of $1,250. annually, and short and long-term disability

Additional information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.