Client Advisor - Toronto Yorkdale

Brunello Cucinelli; Toronto; On-site; CAD 37,195 - 48,216; Full time

Benefits offered by this job

Health and dental coverage

Life and disability insurance

Retirement savings options

Generous vacation and paid time-off policy

Opportunities for career growth

Job summary

A luxury fashion brand in Toronto is seeking Client Advisors responsible for delivering exceptional customer experiences. The role involves maximizing sales, maintaining visual merchandising standards, and acting as a brand ambassador. Candidates should have a strong affinity for the brand, a high school diploma, and 3-5 years of experience in retail or hospitality. A comprehensive benefits package is offered along with a salary range of $27 to $35 CAD per hour.

Qualifications

• 3-5 years experience in elevated retail or hospitality.
• Ability to lift up to 40 pounds.
• Flexibility to work varied schedules including weekends.

Responsibilities

• Provide industry-leading customer service.
• Achieve and exceed sales goals.
• Act as a brand ambassador.
• Maintain visual merchandising standards.
• Support store operations and inventory management.

Skills

Exceptional customer service skills

Strong verbal and written communication skills

Networking and client development

Familiarity with POS systems

Proficient in Microsoft Office Suite

Education

High School Diploma

Job description

"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth "

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us.

Who you are:

Client Advisors at Brunello Cucinelli are responsible for delivering a memorable experience to all guests and prospective customers. This role is vital to our brand and supports the Store Manager in achieving sales goals and operational objectives. Client Advisors are responsible for being ambassadors of the brand and furthering the Humanistic philosophy of Solomeo.

Role responsibilities:

• Provide industry leading customer service building guest loyalty through in-store experience.
• Maximize all selling opportunities to achieve (and exceed) individual sales goals while driving repeat business by utilizing clientele books and continuously looking for opportunities to convert one-time shoppers to long-term clients.
• Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service.
• Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment.
• Maintains awareness of all current marketing and promotional activity.
• Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
• Under the guidance and direction of Store Manager and/or other Store Leadership complete operational objectives including opening and closing the store, cash handling, inventory, and other tasks as assigned and demonstrates flexibility and adaptability when workload or tasks are changed as necessitated by business.
• Support and partner with the store manager in maintaining consistent inventory levels to prevent shrink and loss.
• Ensure visual merchandising standards are maintained throughout the day, assist with floor sets, and moves as needed.
• Utilizes business acumen (both written and verbal) in relation to store business, product assortment and business opportunities.
• Build effective working relationships with colleagues in our other stores and Corporate Partners.
• Demonstrates reliability and trustworthiness by acting with integrity in all interactions and following company Policy and guidelines.
• Promotes cooperation and commitment within the team to achieve goals and celebrates team accomplishments and shares credit with others.
• Proactively seeks feedback for performance and opportunities for growth.

Qualifications:

• Strong affinity for Brunello Cucinelli brand and philosophy.
• High School Diploma required.
• 3-5 years’ experience working in an elevated retail or hospitality environment.
• Exceptional customer service and networking skills, with the ability to network and develop clients.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
• Ability to stand for multiple hours and lift up to 40 pounds on occasion.
• Availability to work a varied schedule each week including weekends and holidays.

Brunello Cucinelli is committed to employment equity and diversity. We welcome and encourage applications from all qualified individuals and provide equal consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected under applicable local law.

In accordance with pay transparency requirements, the salary range for this position is $27 to $35 CAD per year. Compensation discussions will be conducted openly during the interview process. Offers are determined based on a variety of factors, including relevant skills, training, years of experience related to the role, education, and our organizational structure.

In addition to base salary, Brunello Cucinelli offers a comprehensive benefits package that includes health and dental coverage, life and disability insurance, retirement savings options, statutory holidays, a generous vacation and paid time-off policy, and opportunities for career growth within a dynamic team environment.