Senior Client Advisor - Yorkdale

CELINE; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A luxury fashion brand in Toronto seeks a Senior Client Advisor for their Yorkdale Boutique. This role focuses on meeting sales targets, maintaining customer relationships, and promoting store events. Candidates should have a passion for luxury products, experience in a retail setting, and excellent customer service skills. Flexibility in scheduling is required, and foreign language skills are a plus.

Qualifications

• Experience with clients' books preferred.
• Desire to work in a retail setting.
• Foreign languages are a plus.

Responsibilities

• Meet individual and store sales targets.
• Utilize product knowledge to maximize sales.
• Capture customer information for the database.
• Maintain and expand a client book.
• Assist in operational duties and inventory control.

Skills

Customer service orientation

Sales focused

Tech savvy

Flexibility with schedule

Passion for luxury products

Job description

Join to apply for the Senior Client Advisor - Yorkdale role at CELINE

CELINE is a fast‑growing French and leather‑goods couture house, part of the LVMH group and led by Hedi Slimane, the Artistic, Creative, and Image Director. The brand’s ambition is to become one of the most iconic luxury brands worldwide.

To realise this vision we seek enthusiastic, agile and passionate personalities eager to thrive in a demanding environment. We are looking for a Senior Client Advisor to join our Yorkdale Boutique.

Your Impact

• Meet individual and store sales targets and consignment goals
• Incorporate product knowledge into the sales process to maximise sales, units sold per transaction, and the dollar value of each transaction
• Adhere to all company policies
• Capture all relevant customer information for entry into the database
• Promote store events through email, phone, and personalised notes
• Maintain and expand a client book
• Consistently follow up with any shipping, alteration, or other issues related to clients
• Assist in general housekeeping and the maintenance of the store image
• Support shipping and receiving and inventory control as requested

Profile

• Key competencies: Clients’ books strongly preferred
• Desire to work in a retail setting, with a focus on sales
• Passion for luxury products with an appreciation for design
• Tech savvy – ability to learn and utilise various software programs
• Service orientation and customer‑focused
• Ability to work a flexible schedule including evenings, weekends and holidays
• Languages: foreign languages a plus

Our Commitment

CELINE is an equal‑opportunity employer. We strive to provide an inclusive environment of mutual respect where all employees feel included, developed, and heard. We are committed to preventing discrimination and providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs, sexuality, or any other basis protected by law.