Client Advisor

Fendi; Vancouver; On-site; CAD 28,413 - 40,467; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

401k with employer contribution

Job summary

Fendi is seeking a Client Advisor in Vancouver to deliver exceptional customer service and exceed sales goals. In this role, you will build meaningful relationships with clients, facilitating tailored experiences that augment their impressions of Fendi.

Ideal candidates will have a minimum of 3 years in luxury retail and possess outstanding communication skills. The position offers a base compensation of $25 per hour plus commission and a comprehensive benefits package including medical, dental, and a retirement plan.

Qualifications

• Minimum 3 years’ experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Ability to lift boxes/weight up to 10lbs.
• Must have flexible availability, including some nights, weekends, and holidays.

Responsibilities

• Provide outstanding customer service.
• Achieve assigned sales goals.
• Maintain client relationships using clienteling tools.
• Assist with special requests, returns, etc.
• Participate in team meetings.

Skills

Luxury retail experience

Goal-oriented

Excellent communication skills

POS system usage

Collaborative team player

Foreign language skills

Digital literacy

Education

High school diploma

Tools

POS system

Clienteling tools

Job description

Position

As a Fendi Client Advisor, you will be accountable for providing outstanding customer service and for exceeding assigned sales goals. By building meaningful relationships with your clients, you will become an expert on their every need and tailor their experience within the store to elevate their impression of Fendi while building long‑lasting relationships, maintained through our in‑house clienteling tools and systems.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; follow through with client concerns and inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Assist with special requests, including but not limited to repairs, special orders, returns, etc.
• Adhere to all store policies and procedures.
• Participate in vital stocking/restocking of the store.
• Proficiently and accurately use the POS system and other software as needed, updating the customer database.
• Acquire product knowledge, company information and history.
• Keep up to date with company news and be familiar with the competition.
• Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meetings.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Maintain open/ongoing communication and a positive relationship with store management, peers, and other levels of company personnel.
• Be a positive role model, always representing the brand appropriately.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Participate and prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Follow all health and safety guidelines.

Qualifications

• Minimum 3 years’ experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent communication skills: the ability to communicate effectively both verbally and in writing.
• Ability to use the POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Ability to work in a collaborative team environment.
• Ability to lift boxes/weight up to 10lbs.
• Minimum high school diploma.
• Organizational and strong digital literacy required.
• Must have flexible availability, including some nights, weekends, and holidays.

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The base compensation for this role is $25 hourly plus commission. In addition, there is a comprehensive benefits package including medical, dental, vision, short and long‑term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.