SR. Agent Carrier Specialist-CMF (Cambridge)

Clear Destination Inc.; Cambridge; On-site; CAD 50,000 - 60,000; Full time

Job summary

Clear Destination Inc. in Cambridge, Ontario, is hiring a Senior Agent Carrier Specialist to source, onboard, and manage high-quality carrier relationships. The role centers on carrier procurement, rate negotiation, capacity planning, and service execution to ensure loads are covered at competitive rates.

The position is on-site, permanent, with typical hours Monday–Friday, 8:00 am–4:30 pm. A strong background in freight brokerage and 4+ years of experience are required to succeed.

Qualifications

• 4+ years in freight brokerage operations.
• Strong carrier relationships and knowledge of carrier markets and rate structures.
• Experience or knowledge of supply chain management, logistics, or transportation industry.

Responsibilities

• Identify, vet, and onboard new carriers aligned with customer needs and lane requirements.
• Build and maintain a strong carrier network through daily outreach and proactive communication.
• Research market conditions, capacity trends, and pricing to support competitive quoting and load coverage.
• Negotiate rates with carriers to achieve optimal margins while maintaining service quality.
• Provide accurate, market-based pricing to agents to support quoting and bids.
• Secure capacity for agent loads and verify load details and carrier availability.

Skills

Carrier negotiations

Relationship building

Freight brokerage

TMS systems

Load planning

Tools

TMS platforms

Load boards

CRM systems

Job description

Role Summary:
The SR. Agent Carrier Specialist supports Challenger's freight agents by sourcing, developing, and managing high-quality carrier relationships. This role focuses heavily on carrier procurement, rate negotiation, capacity planning, and service execution. The Agent Carrier Specialist ensures loads are covered with reliable carriers at competitive rates while maintaining strong communication and operational accuracy.

Hours of Work:
Monday to Friday, 8:00am-4:30pm

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Permanent

Compensation:
Salary Range: $50,000 to $60,000 + up to 3% of margin based on book of business

Work Location & Environment:
300 Maple Grove Road, Cambridge ON
Office environment

Key Accountabilities:
In this role, you will:

Carrier Sourcing & Procurement

• Identify, vet, and onboard new carriers aligned with customer needs and lane requirements.
• Build and maintain a strong carrier network through daily outreach, relationship development, and proactive communication.
• Research market conditions, capacity trends, and pricing to support competitive quoting and load coverage.

Negotiation & Rate Management

• Negotiate rates with carriers to achieve optimal margins while maintaining service quality.
• Provide accurate, market-based pricing to agents to support quoting and customer bids.
• Track and report on rate trends and market shifts that may impact agent margins or carrier availability.

Load Coverage & Coordination

• Secure capacity for agent loads in accordance with service expectations and customer requirements.
• Communicate pickup and delivery information, verify carrier availability, and confirm all load details.
• Ensure carriers receive complete, accurate documentation, instructions, and updates.

Carrier Relationship Management

• Act as the main point of contact for assigned carriers, building long-term partnerships and ensuring consistent, high-quality service.
• Conduct proactive check-ins to maintain reliable coverage, service levels, and carrier loyalty.
• Assist in resolving carrier issues, service failures, or disputes in a timely and professional manner.

Compliance & Risk Management

• Ensure all carriers meet Challenger's safety, insurance, and compliance standards before onboarding.
• Maintain accurate carrier profiles, certificates, and documents in compliance systems.
• Monitor carrier performance and raise concerns when needed.

Operational Support

• Support agents by providing carrier options, rate guidance, and market insights.
• Update internal systems with load details, carrier confirmations, and operational milestones.
• Assist with problem resolution, tracking updates, and delivery confirmations as needed.

Back Up Agent Support and Logistics

• Provide coverage for Agent Support and Carrier Set Up when required

Qualifications
We're looking for someone who brings:
Education & Experience:
Qualifications:

• 4+ years' prior work experience in freight brokerage operations.
• Strong carrier relationships, understanding of carrier markets, rate structures, and freight operations
• Experience or knowledge of supply chain management, logistics and/or the transportation industry
• Excellent negotiation abilities with a proven track record of securing competitive rates.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to prioritize, multitask, and work in a fast-paced freight environment.
• Comfortable using TMS platforms, load boards, and transportation technology

Skills & Attributes:

• Demonstrated ability to collaborate effectively and independently with individuals at various levels is required
• Strong computer skills
• Ability to work independently on projects
• Detail and deadline oriented, with the ability to effectively prioritize and multi-task in a busy environment to meet tight deadlines
• Strong verbal communication skills, relationship building and interpersonal skills
• Active listening
• Professional writing, editing and proofreading skills
• Strong customer service focus
• Ability to exercise tact and judgment in managing a diversity of internal and external contacts
• Proactive attitude and takes initiative
• Well-organized, enthusiastic, creative, professional and a positive team member