Afternoons Customs Coordinator - Challenger (Cambridge)

Challenger Motor Freight Inc; Cambridge; On-site; CAD 43,000 - 51,000; Full time

Job summary

Challenger Motor Freight in Cambridge, ON is seeking a Customs Coordinator to obtain clearances for cross-border freight within driver timelines while ensuring compliance with U.S. and Canadian customs.

Reporting to the Customs Supervisor, you will work on ACE/ACI submissions, coordinate with brokers and drivers, and maintain accurate shipment documentation on-site. The role runs on-site with a permanent, non-union status and a salary range of $43,000 to $51,000.

Qualifications

• Secondary School diploma or equivalent.
• 1 year of office administration experience.
• Proficient in Microsoft Office applications.
• ACE/ACI knowledge is beneficial.
• Understanding of cross border freight processes.

Responsibilities

• Submit ACE/ACI shipments to Canada and US Customs.
• Coordinate with brokers and drivers for clearance.
• Review shipment details for accuracy and completeness.
• Assist with ACE/ACI data entry and paperwork.
• Resolve customs issues with internal teams as needed.

Skills

Attention to detail

Customer service

Communication

Analytical thinking

Quality mindset

Education

Secondary School diploma

1 year of office administration experience

Understanding of cross border freight processes

Tools

Microsoft Office Applications

ACE/ACI knowledge

Job description

Challenger Motor Freight is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at [e-mail] and we will work with you to meet your needs.

Challenger Motor Freight Company Profile:

Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.

Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

Reporting to the Customs Supervisor, the customs Coordinator is responsible to obtain clearances for cross border freight within the timescales provided by drivers, while ensuring Challenger is compliant with Government regulations established by U.S. and Canada Customs.

Hours of Work:

Monday to Friday, 2:30pm - 11:00pm

Work Arrangement:

On-site

Position Type:

Non-Union

Employment Status:

Permanent

Compensation:

Salary Range: $43,000 to $51,000

Work Location & Environment:

300 Maple Grove Rd, Cambridge, ON N3E 1B7

Office environment

Key Accountabilities:

In this role, you will:

• Electronically submit ACE & ACI shipments directly to Canada and US Customs for both Challenger, Elgin and TLS drivers
• Integrate information received via ISAAC satellite message into ACE/ACI systems and submit to Customs
• Interact with internal departments, customers, custom brokers, CBSA & CBP custom officials to resolve service issues when needed.
• Review the details of the shipment and ensure all information is entered accurately
• Prepare and forward paperwork to Customs brokers and drivers to obtain pre-clearances via email
• Review incoming driver documents for quality and missing documentation and verify recipient broker address
• Monitor shipments clearance by brokers to ensure clearance is done in a timely manner
• Answer inquiries from drivers by satellite, telephone, and in-person regarding customs clearances
• Submit FAST shipments for Ford and Stellantis using the importers FAST portal and communicate with drivers on clearance.
• Troubleshoot and problem solve any Customs issues that arise
• Access web-based portals to view shipments and edit data when needed
• Assist drivers in completing ACE and ACI lead sheets, A8A’s, Bonds and other customs forms.
• Receive/Scan and index Customs paperwork into the company’s indexing system, Synergize
• Send proof of releases/clearances to brokers as requested.

Other Duties

• Performs other duties and general housekeeping as required or requested

Qualifications

We’re looking for someone who brings:

Education & Experience:

• Secondary School diploma
• 1 year of office administration experience
• Proficient in Microsoft Office Applications
• ACE/ACI knowledge is beneficial
• Understanding of cross border freight processes

Skills & Attributes:

• Strong attention to detail with focus on accuracy and data integrity
• Driver and Customer focused service approach
• Effective written and verbal communication
• Problem solving & analytical thinking
• Commitment to quality

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.