Afternoons Customer Service Representative - Challenger (Cambridge)

Fastfrate Group; Cambridge; On-site; CAD 41,000 - 50,000; Full time

Job summary

Fastfrate Group in Cambridge, ON seeks a Customer Service Representative to be the first point of contact for Challenger customers from booking through transit to delivery. This on-site, permanent, non-union role runs 1:30pm–10:00pm, Monday to Friday, with a base salary of $45,000 plus a $1,500 annual shift premium.

You will support email communications, schedule pickups/deliveries, notify customers of delays, track loads, enter orders, and maintain accurate customer profiles while delivering

Qualifications

• Minimum 2 years’ experience in a corporate customer service role.
• High School Diploma or GED (Post-Secondary considered an asset).
• Experience in the transportation industry is an asset.

Responsibilities

• Email communication with customers, shippers, consignees and internal partners.
• Book pickups and deliveries and schedule as required.
• Notify customers of late arrivals and delays.
• Trace loads, inquire on rates and capacity.
• Answer incoming calls and transfer appropriately.
• Enter orders via EDI or manually into the system.
• Record pickup/delivery times after details are confirmed.
• Provide updates through portals and weekly reporting.
• Troubleshoot problems including rescheduling and cancellations.

Skills

Customer focus

Communication skills

Computer skills

Organizational skills

Problem-solving

Team player

Education

High School Diploma or GED

2+ years corporate customer service experience

Job description

Role Summary

The Customer Service Representative is the first point of contact for Challenger customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customers’ loads.

Hours of Work

Monday to Friday, 1:30pm – 10:00pm

Work Arrangement

On-site

Position Type

Non-Union

Employment Status

Permanent

Compensation

Salary: $45,000
Shift premium: $1,500 annually

Work Location & Environment

300 Maple Grove Rd, Cambridge ON, N3E 1B7
Office environment

Key Accountabilities

• Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
• Book pickup and delivery appointments and schedule as required
• Notify external and internal customers of late arrival
• Trace loads, inquire on rates and capacity
• Answer incoming calls and transfer appropriately
• Data enter orders via EDI or manually inputting into the system
• Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
• Supply accurate information/updates through online portals for various customers and weekly reporting
• Trouble shoot problems including rescheduling and cancellation of loads
• Maintain customer profiles and ensure all special requirements are noted in profile and the order

Qualifications

We’re looking for someone who brings:

Education & Experience

• Minimum 2 years’ experience in a corporate customer service
• High School Diploma or GED (Post-Secondary Degree or Diploma considered an asset)
• Experience in the transportation industry considered an asset

Skills & Attributes

• Commitment to customer satisfaction and a customer focused mentality.
• Strong computer skills.
• Excellent communication skills.
• Strong organizational skills and the ability to work on multiple tasks simultaneously.
• Creative and effective problem-solving ability.
• Well-organized, enthusiastic, professional and a positive team member.
• Commitment to customer satisfaction and customer focused