Specialist, Information Control Center

Gategroup Holding; Mississauga; On-site; CAD 38,000 - 48,000; Full time

Job summary

gategroup Canada is seeking a detail‑oriented Specialist, ICC to manage data and billing workflows for airline customers. You will input flight data, print and distribute essential documents, and provide short‑term forecasts tied to reservations.

Role emphasizes accuracy, adherence to SLAs, and compliance with health, safety, and security standards, with responsibilities including weekly scheduling and training of new personnel.

Qualifications

• High school diploma or equivalent.
• Strong numeracy and data entry skills.
• Proficient in Microsoft Office and basic data systems.

Responsibilities

• Input passenger and flight data into customer self-billing system (Air vision) and gg's ERP system.
• Distribute labels, galley tags, diagrams and delivery notes for production.
• Provide short-term forecasting data linked to the reservation system.
• Document unscheduled services and goods to be billed to customers.
• Validate and transfer documents to billing, including wastage.
• Assist customer services and invoicing with data queries.
• Monitor airline systems for changes before departure and communicate updates.
• Ensure adherence to SLAs and health, safety, and security requirements.
• Support weekly schedules, shift coverage, and training of new staff.

Skills

Numeracy

Data entry

Attention to detail

Microsoft Office

Education

High school diploma / A-Level

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Reporting into the General Manager / Deputy GM / GM Operations

In a secondary line of responsibility the Specialist, ICC has a dotted reporting line to Unit Finance

Administer and communicate accurate and timely customer flight and passenger data and enabling the unit to plan, produce, deliver and invoice according to customer requirements and agreements.

1. Acts as communication point within unit for internal and external communication with local customers

2. Receives / inputs passenger and flight data into customer's self-billing system (i.e. Air vision) as well as gg's ERP system accordingly

3. Facilitates the printing, sorting and distribution of labels / galley tags / diagrams / production documents and delivery notes

4. Provides short-term customer forecasting data where applicable (linked to reservation system)

5. Documents all unscheduled exceptional services and goods to be billed to customers (e.g. extra trip log, charters, etc.)

6. Organizes and validates documentation and transfer to billing for processing including wastage

7. Assists customer services and invoicing on data queries

8. Actively monitors the customer's systems for aircraft changes prior to departure and initiates and communicates the changes accordingly

9. Reviews, maintains and follows the airline SLA’s

10. Sustains and maintains legal/compliance requirements across health and safety, food safety, security, and gateOPEX (in-house operational excellence program).

11. Responsible for weekly schedules to ensure targets are met efficiently with the correct shift manning and responsible for training of new employees.

Numeracy and literacy in local language

Education to high-school / A-Level preferred

Experience in extracting information from data and pulling information together

Computer literacy required including Microsoft Office knowledge preferable.

Previous experience of working in a role where strong attention to detail and accuracy was essential.

Demonstrated Competencies to be Successful in the Position:

Thinking - Information search and analysis, problem resolution skills

Engaging - understanding others, team leadership, developing people

Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively.

Achieving - delivering business results under pressure, championing performance improvement, customer focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through a criminal background check.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other ground under applicable law.

Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment, and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.

If you want to be part of a team that helps make travel and culinarymemories, join us!