Operations Supervisor, EPA

gategroup; Mississauga; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Gate Gourmet Canada Inc. seeks an experienced supervisor to lead 30+ food production staff in a high-volume, unionized setting. The ideal candidate will enforce HACCP standards, safety regulations, and quality controls while managing labour and material costs.

You will train and coach team members, balance workloads, and liaise with HR for employee relations. A proactive leader with strong organizational and analytical skills is required.

Qualifications

• High School Diploma or GED required.
• Associates degree preferred.
• 2+ years supervisory experience in high-volume manufacturing, food production, restaurant or catering.
• Must have past experience supervising unionized employees.
• Knowledge of a collective bargaining agreement (CBA) and how it relates to unionized employees.

Responsibilities

• Supervise 30+ food production (dishwashers and/or final assembler) employees in a unionized environment.
• Ensure HACCP, FDA, AAFC and safety regulations and company policies are followed.
• Prepare and review management reports (attendance, HAACCP, labour) as required.
• Maintain safety, quality, regulatory compliance and customer specifications.
• Code products according to Gate Gourmet procedures and monitor waste to minimize costs.
• Maintain daily temperature logs and other required logs and reports.
• Oversee maintenance coordination and preventive upkeep of machinery.

Skills

Leadership

Staff supervision

HACCP knowledge

Cost control

Microsoft Office

Bilingual a plus

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Office

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position Summary

The position is responsible for supervising thirty plus food production (dishwashers and or final assembler) employees in a unionized environment to ensure security, safety, food specifications, quality assurance of products, sanitation, HACCP, AAFC and FDA regulations are followed and are responsible for labour and material cost controls.

Essential Duties and Responsibilities

• Ensures quality production standards are followed and maintained.
• Ensures employees adhere to HACCP, FDA, AAFC and safety regulations and compliance with company policies and procedures.
• Prepares management reports (ex. attendance, HAACCP and labour) reports as required.
• Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures.
• Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications.
• Ensures that all products are coded according to Gate Gourmet procedures.
• Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.
• Completes required requisitions for the Storeroom to ensure adequate supply is maintained.
• Responsible for maintaining daily temperature logs and other logs and reports as required.
• Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.
• Controls material cost and other controllable costs.
• Maintains all financial goals related to productivity, overtime, labor goals and hours per flight.
• Works with management staff to improve performance of the unit.
• Prepares management reports (ex. attendance, HAACCP and labour) reports as required.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food costs.
• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
• Manages work flow balancing - - the division of responsibilities amongst employees on each shift.
• Manages daily manpower planning including assignment of responsibilities and workstations.
• Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.).
• In conjunction with department leaders determines number of employees needed by shift.
• Responsible for employee retention and monitors employee turnover.

Education

• High School Diploma or GED required.
• Associates degree preferred.

Work Experience

• 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred.
• Must have past experience supervising unionized employees.
• Must have knowledge of a collective bargaining agreement (CBA) and how it relates to unionized employees.

Job Skills

• Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.
• Demonstrated abilities to maintain production lines of operation in an effort to meet or exceed targets.
• Current or previous labour relations experience.
• Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
• Ability to train others required.
• Must have the ability to give negative and positive feedback to employees on a daily basis.
• Excellent time management skills required.
• Ability to handle multiple tasks without losing focus on priorities.
• Strong organizational, analytical, communication and leadership skills required.
• Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
• Basic computer skills with working knowledge of Microsoft Office products required.

Communication Skills

• Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved.
• Bi-lingual in English and another language such as Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.

Certificates, Licenses and Registrations

• Ability to obtain ServSafe Certification required.
• ServSafe Certified preferred.

Travel

N/A

Environmental Requirements

• Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
• In a normal production kitchen facility there may be physical discomfort due to temperature and noise.
• Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
• A rotating schedule of over 55 hours per week is typical, this includes, mornings, afternoon, nights, weekends and holidays.

Organization Structure

• Direct Line Manager (Title): Manager, Ops, EPA
• Dotted Line Manager (Title, if applicable): Director Process Assembly
• Number of Direct Reports: Varies by unit size, up to 30
• Number of Dotted Line Reports: 0
• Estimated Total Size of Team: Varies by unit size, up to 30

Demonstrated Competencies to be Successful in the Position

• Thinking - Information search and analysis, problem resolution skills
• Engaging - understanding others, team leadership, developing people
• Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively
• Achieving - delivering business results under pressure, championing performance improvement, customer focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through a criminal background check.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other ground under applicable law.

Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services.

gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions.

Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.

We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force.

We offer attractive opportunities to be part of this fast-paced and truly international working environment.

For further information, please visit www.gategroup.com.