Specialist, HR Content Curation (Bilingual)

Loblaw Companies Limited; Brampton; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Specialist in HR Content Curation, where you'll enhance our self-service HR platform. This bilingual role requires strong skills in content management, analytical thinking, and communication, aiming to improve colleague access to information and uphold company standards.

Benefits

Comprehensive training

Flexibility

Competitive benefits

Progressive career opportunities

Qualifications

• 3-5 years of human resources experience required.
• Bilingual in French and English mandatory.
• Highly proficient in MS Office applications essential.

Responsibilities

• Manage the development and maintenance of HR content.
• Perform quality assurance checks on databases.
• Facilitate discussions to gather requirements and ensure alignment.

Skills

Analytical skills

Problem solving

Interpersonal skills

Planning skills

Attention to detail

Communication skills

Relationship building

Education

Experience in human resources or related function

Tools

MS Office Suite

ServiceNow

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Overview:
The Specialist, HR Content Curation (Bilingual) manages the development and maintenance of HR content for the company’s self-service platform. Working with the Director, HR Process Excellence, this role establishes content standards, ensures content is up-to-date and accurate, and promotes self-service tools to improve colleague access to HR information.

What you'll do:

• Perform regular maintenance, updates, and quality assurance checks on assigned databases

• Ensure data accuracy, consistency, and completeness

• Troubleshoot and resolve content-related issues in a timely manner

• Proactively identify and address the need for content updates within databases and related systems

• Manage the content lifecycle, from creation/update through to review and publication/archiving

• Ensure all content aligns with company standards, tone and policy governance

• Work closely with key stakeholder groups to understand their data and content needs

• Facilitate discussions to gather requirements, provide updates, and ensure alignment on content and data strategies

• Support in content creation, revision, and approval processes

• Translate content as required

• Review translation quality to ensure appropriateness in business context

• Support with coordination between Content and Program Owners where required

• Communicate effectively with both technical and non-technical audiences, in both French and English

• Develop a deep understanding of relevant company policies, procedures, and governance frameworks

• Ensure all database content and updates strictly adhere to these policies, paying close attention to the prescribed tone and intent

• Assist in the development and refinement of content guidelines and governance protocols

• Generate reports on database status, content updates, usage, user feedback and compliance metrics

• Analyze trends and identify areas for improvement in data management and content processes and gaps

What you bring:

• 3 - 5 years of proven experience in human resources, or related function

• Experience applying analytical, problem solving, interpersonal, and planning skills

• Demonstrable ability to consolidate and analyze volumes of data and generate basic to intermediate level observations

• Advanced written and verbal communication skills, in both French and English (bilingual)

• Highly proficient in the MS Office suite (Powerpoint, Excel, Word, SharePoint)

• Familiarity with ServiceNow products is an asset

• Strong relationship building skills and diplomacy

• Exceptional attention to detail

• Sense of urgency and ability to prioritize work to meet shifting and competing deadlines and priorities.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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