Human Resources Advisor

Portfolio Group; Toronto; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading HR consultancy is seeking an HR Advisor to provide quality support to clients facing HR issues. Responsibilities include managing client queries, delivering efficient solutions, and maintaining documentation. Ideal candidates will have the CHRP/CPHR designation and substantial experience in a performance-driven environment.

Benefits

Day off on your birthday

Enhanced Health and Dental Coverage

RRSP Matching Program

Downtown Location

Increased Vacation Days after 2 and 5 years

Qualifications

• Mandatory CHRP/CPHR designation required.
• 5+ years experience in an advising role.
• Ability to work under pressure and in a KPI-driven environment.

Responsibilities

• Support clients with HR issues through calls, video, and email.
• Build rapport and work relationships with clients.
• Log advice and manage cases according to internal protocols.

Skills

Client Support

HR Issues Management

Documentation Review

Problem Solving

Multi-tasking

Performance Motivation

Education

CHRP / CPHR Designation

Tools

Salesforce

Job description

Please note : The hours of this position are 12 : 00pm-8 : 30pm and is fully on-site x5 days a week.

Responsibilities :

• To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email
• To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
• To provide clients with supporting information / documentation to assist them in implementing the advice / solutions provided
• To actively own cases to resolution, building rapport and working relationships with clients on each interaction
• To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
• To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
• To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
• To log all advice accurately onto Salesforce and other systems
• To follow internal protocols for managing and escalating cases where applicable

Qualifications :

• CHRP / CPHR designation is mandatory
• 5+ years of experience in an advising role
• The hours of this position are 12 : 00pm-8 : 30pm and is fully on-site x5 days a week
• Ability to work under pressure in a fast-moving, performance-driven environment
• Ability to juggle multiple tasks, prioritising your workload accordingly
• Previous experience of working in a KPI / target driven environment would be highly desirable, ideally in a shared
• service centre
• The ability to motivate yourself and those around you
• An organised self-starter with an enthusiasm for exceptional service delivery

Benefits :

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location
• Vacation Days increase after 2 and 5 years’ service