Specialist, Designated Sales Associate (DSA)

Brobston Group LLC; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

Brobston Group LLC in Vancouver seeks a Designated Sales Associate (DSA) to cultivate deep client relationships while delivering expert product knowledge on the selling floor. This commission-based role focuses on exceeding personal and brand sales targets and supporting brand initiatives.

You will build a loyal client base, share insights with the team, attend vendor education, and assist with merchandising, events, and policy compliance. Fluency in French and English is required.

Qualifications

• High school diploma.
• Minimum of 2 years in a commission-based sales role.
• Luxury retail product specialist experience preferred.
• Ability to work nights, weekends, and holidays.
• Fully bilingual in French and English.
• Entrepreneurial, competitive, self-confident, and self-motivated.

Responsibilities

• Deliver extraordinary customer service and exceed personal and brand sales targets
• Build and maintain a loyal personal client base through acquisition, development, and retention
• Share product knowledge with the selling team and attend product/vendor education sessions
• Support visual merchandising, floor recovery, price changes, and event execution
• Communicate regularly with clients via phone, mail, and electronic methods for follow-up and events
• Resolve customer service issues and elevate to selling management as needed
• Ensure compliance with health, safety, privacy, and cyber security policies

Skills

Bilingual French & English

Customer relationship

Commission-based sales

Product knowledge

Time management

Education

High school diploma

Job description

Summary

The Specialist, Designated Sales Associate (DSA) is an in-store, commission-based role focused on developing deep, long-term customer relationships to drive personal and brand sales. The DSA provides expert product knowledge, represents the assigned brand on the selling floor, and supports store initiatives to meet sales targets.

Responsibilities

• Deliver extraordinary customer service and exceed personal and brand sales targets
• Build and maintain a loyal personal client base through acquisition, development, and retention
• Share product expertise with the selling team and attend product/vendor education sessions
• Support visual merchandising, floor recovery, price changes, and event execution
• Communicate regularly with clients via phone, mail, and electronic methods for follow-up and events
• Resolve customer service issues and elevate to selling management as needed
• Ensure compliance with health, safety, privacy, and cyber security policies

Requirements

• High school diploma
• Minimum of 2 years experience in a commission-based sales environment
• Prior luxury retail product specialist experience preferred
• Ability to work a flexible schedule including nights, weekends, and holidays
• Fully bilingual in French and English
• Entrepreneurial, competitive, self-confident, and self-motivated