Customs Analyst

Cole International; Ottawa; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Training and career development

Overtime opportunities

Job summary

Cole International in Ottawa is seeking a Customs Analyst to support international shipments, ensure timely customs clearance, and collaborate with a dedicated team.

You will review documentation, liaise with customers, and maintain accurate records while adhering to procedures and confidentiality. Experience in customs brokerage is preferred but not required, and the role offers growth within a dynamic logistics environment.

Qualifications

• High school diploma or GED is required.
• Fast and accurate typing skills.
• Strong attention to detail and problem solving.
• Proactive, able to work independently or in a team.
• Excellent customer service and professionalism.
• Ability to handle confidential information.
• Customs brokerage experience is a plus, not required.

Responsibilities

• Enter and process shipment data to facilitate customs clearance.
• Review and verify accuracy of customs documentation.
• Communicate with customers for updates and issue resolution.
• Monitor emails and respond promptly to requests.
• Perform general office tasks (scanning, faxing, organizing).
• Adhere to company policies, procedures, and safety rules.
• Maintain a clean, organized workspace and report discrepancies.
• Take initiative and assist with additional duties as needed.

Skills

Typing speed

Attention to detail

Proactive work ethic

Customer service

Confidential handling

Independent and team collaboration

Education

High school diploma or GED

Job description

Since 1958, Cole International has been a leader in customs brokerage and freight forwarding, delivering innovative solutions to simplify complex international logistics. With offices across Canada and the U.S., our team thrives on providing unparalleled service to keep global trade flowing smoothly. Our people are passionate about what they do, and their deep industry knowledge drives us to constantly improve and find better ways to support our customers.

Why You'll Love This Role

As a Customs Analyst, you’ll be at the heart of international trade. You’ll collaborate with a dedicated team, play a vital role in ensuring smooth and timely customs clearance, and work in a dynamic environment where no two days are the same. If you love problem-solving, enjoy detail-oriented tasks, and want to contribute to a company that’s trusted to navigate the complexities of customs, this is the perfect role for you.

What We Offer

• A collaborative and supportive team environment
• Opportunities for career development and growth
• Competitive compensation ($40,000-$45,000) and benefits package
• Training to deepen your understanding of customs procedures
• Flexible working conditions including opportunities for overtime when needed

What You’ll Do

• Enter and process shipment data to facilitate customs clearance for international shipments
• Review and verify the accuracy of customs documentation
• Communicate with customers to provide updates, answer inquiries, and resolve issues
• Monitor emails and respond promptly to requests
• Perform general office tasks such as scanning, faxing, and organizing documents
• Adhere to company policies, procedures, and safety regulations
• Maintain a clean and organized workspace
• Report any discrepancies to your supervisor
• Take initiative and assist with other duties as needed

What You’ll Bring

• A high school diploma or equivalent (GED)
• Fast and accurate typing skills
• Strong attention to detail and logical thinking
• A proactive work ethic with the ability to work both independently and in a team
• Exceptional customer service skills and professionalism
• The ability to handle sensitive information confidentially
• Previous experience in customs brokerage is preferred, but not required

Join Our Team

Be part of a company that values your contribution and helps you grow.