Specialist 1, Patient Relation

The Ottawa Hospital; Ottawa; On-site; CAD 85,000 - 110,000; Full time

Job summary

The Ottawa Hospital is seeking an experienced nurse leader to join our healthcare risk management team. The role requires a university degree in nursing and current licensure, with at least five years in a healthcare environment.

Strong communication, negotiation, and problem-solving skills are essential to operate within our complex hospital system. Preferred candidates hold a master's degree in a health-related field and bilingual proficiency in English and French to support cross-department

Qualifications

• University degree in Nursing or equivalent.
• Current credentials and active license with health-related college.
• Minimum 5 years in a healthcare environment.
• Knowledge of risk management and health law.
• Familiar with legislation/regulations and hospital delivery system.
• Knowledge of anatomy, physiology, pharmacology and disease processes.
• Strong interpersonal, negotiation and problem-solving skills.
• Excellent oral, written and presentation skills.
• Empathic listening and coaching abilities.
• Analytical, planning and organizational skills.
• Proficient computer skills: word processing, e-mail, data/report generation.

Responsibilities

• Lead risk management initiatives within the hospital setting.
• Collaborate with departments to address health risk concerns.
• Provide guidance on health-law compliance and regulatory requirements.

Skills

Interpersonal skills

Negotiation

Dispute resolution

Problem-solving

Analytical thinking

Planning

Organizational skills

Time management

Coaching and counselling

Communication skills

Presentation skills

Report generation

Data manipulation

Computer skills

Knowledge of risk management

Knowledge of health risk management &法

Education

Bachelor of Nursing or equivalent

Master's degree in health field (preferred)

Tools

Word processing

Email

Data manipulation

Graphics presentation

Job description

• University Degree in Nursing or equivalent;
• Current credentials and registered with active membership with health or health-related professional college;
• Minimum 5 years working in a healthcare environment;
• Knowledge/experience in concerns management;
• Knowledge of health risk management practice and health law;
• Knowledge of legislation/regulations and awareness of risk management;
• Knowledge of hospital organization and knowledge of health care delivery system;
• Knowledge of anatomy and physiology; pharmacology; disease processes;
• Strong interpersonal, negotiation/mediation/dispute resolution and problem-solving skills;
• Excellent oral, written, and presentation skills;
• Empathic listening skills;
• Strong coaching and counselling skills;
• Excellent analytical, planning and organizational skills;
• Computer skills (word processing; e-mail; manipulate data for report generation and graphics presentation);
• Elligible to work in Canada.

Rotation/Shifts

Days, 8 hour shifts.

Basic Requirements

• University Degree in Nursing or equivalent;
• Current credentials and registered with active membership with health or health-related professional college;
• Minimum 5 years working in a healthcare environment;
• Knowledge/experience in concerns management;
• Knowledge of health risk management practice and health law;
• Knowledge of legislation/regulations and awareness of risk management;
• Knowledge of hospital organization and knowledge of health care delivery system;
• Knowledge of anatomy and physiology; pharmacology; disease processes;
• Strong interpersonal, negotiation/mediation/dispute resolution and problem-solving skills;
• Excellent oral, written, and presentation skills;
• Empathic listening skills;
• Strong coaching and counselling skills;
• Excellent analytical, planning and organizational skills;
• Computer skills (word processing; e-mail; manipulate data for report generation and graphics presentation);
• Time management skills;
• Elligible to work in Canada.

Preferred Qualifications

• Master's Degree in a health related field;
• Mental health experience;
• Proficiency in English and French oral expression (level 4 - advanced) and comprehension (level 4 - advanced).

The Ottawa Hospital uses a 5-level language proficiency scale to define the required level of language skills in English and in French for positions at the Hospital, and to evaluate job candidate language skills. Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients.

The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact [e-mail].