Spa Receptionist — Welcoming Guest Concierge (Housing + Perks)

Banff Caribou Properties Ltd.; Banff; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Affordable employee housing

Annual anniversary bonus up to $1000

Food & beverage discounts

Health and wellbeing programs

Discounts on spa services

Complimentary hotel stays

Employee events

Employee Share Ownership Program

Job summary

Banff Caribou Properties Ltd. is hiring a friendly Spa Receptionist at Meadow Spa & Pools, Moose Hotel & Suites, Banff. You will greet guests, manage bookings, and help create a relaxing visit.

You’ll work with massage therapists and aestheticians, handle payments, and provide product knowledge plus local recommendations. Spa experience is a plus, ProServe Certification preferred.

Join a diverse, welcoming team with housing options, perks, and opportunities to grow in Banff.

Qualifications

• Previous reception, administration, or customer service experience.
• Spa experience is an asset but not required.
• ProServe Certification.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Comfortable using computers and learning new systems.
• Flexible and adaptable working style.
• Positive attitude and willingness to work as part of a team.

Responsibilities

• Welcome guests and provide a warm, professional, and personalized experience.
• Answer calls and assist guests with bookings and inquiries.
• Schedule spa appointments and manage arrival times and cancellations.
• Coordinate with Massage Therapists and Aestheticians for daily operations.
• Share knowledge of spa treatments and local activities.
• Assist guests with retail purchases and product recommendations.
• Process debit and credit card transactions and maintain cash handling procedures.
• Maintain a clean, welcoming spa environment.
• Support additional operational duties as required.

Skills

Communication

Interpersonal skills

ProServe Certification

Organizational skills

Team player

Job description

Banff Caribou Properties Ltd. is hiring a friendly Spa Receptionist at Meadow Spa & Pools, Moose Hotel & Suites, Banff. You will greet guests, manage bookings, and help create a relaxing visit.

You’ll work with massage therapists and aestheticians, handle payments, and provide product knowledge plus local recommendations. Spa experience is a plus, ProServe Certification preferred.

Join a diverse, welcoming team with housing options, perks, and opportunities to grow in Banff.