Spa Experience Coordinator

Fairmont Hotels & Resorts; Municipality of Jasper; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Starting pay $20.95/hour

Retail commission 10%

Service charge 1%

Subsidized staff accommodation

One complimentary meal per shift

Employee travel program with discounts

Job summary

Fairmont Jasper Park Lodge invites you to join our world of luxury hospitality as a Spa Experience Coordinator. You will be an ambassador for exceptional service at our Fairmont Spa, delivering personal attention to detail and expert knowledge of spa offerings to ensure guests enjoy an unforgettable experience.

Reporting to the Spa Operations Manager, you will handle bookings, answer inquiries, promote spa services, work with hotel departments, and maintain product knowledge while upholding

Qualifications

• Minimum 1 year experience in a position with face-to-face customer service (e.g. front desk, receptionist)
• Computer literacy in Word, Excel; keyboard/data entry is an asset
• Post-Secondary education in Hotel/Hospitality Management or equivalent work experience in a Spa or Hotel setting an asset
• First Aid and CPR - Basic Rescuer certification required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Responsibilities

• Consistently offer professional, friendly, and engaging service
• Follow all Spa policies, procedures and service standards
• Answer telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments
• Be knowledgeable about all aspects of Spa treatments and the facility to ensure guests are provided with accurate information
• Ensure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
• Work with related hotel departments to ensure efficiency in meeting guest needs
• Meet and/or exceed booking quotas and promotions in the Spa
• Ability to promote Hotel services and amenities to encourage an exceptional resort experience
• Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest experience
• Develop and maintain strong Product Knowledge of all Spa products, in order to better assist guests in treatment selection and promote product retail sales
• Following all safety and sanitation policies
• Responsible for the upkeep of Spa Lounge and Locker Rooms by replenishing the items available to guests utilizing the lounge and the locker rooms
• Responsible for stocking and cleaning retail shelves, locker rooms and the SPA Lounge
• Manage all spa front & back of the house duties
• Other duties as assigned

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Problem solving

Teamwork

Under pressure

Attention to detail

Education

Post-Secondary education in Hotel/Hospitality Management

Tools

Word

Excel

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the stunning Canadian Rockies are your backyard. Here, you’ll discover a workplace that combines world-class hospitality with endless opportunities to explore and grow.

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the stunning Canadian Rockies are your backyard. Here, you’ll discover a workplace that combines world-class hospitality with endless opportunities to explore and grow.

Nestled in Jasper National Park, our resort is more than a place to work, it’s a community. We are passionate about creating unforgettable guest experiences while fostering a supportive environment for our colleagues. Join us and make every day an extraordinary adventure.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Spa Experience Coordinator. As a Spa Experience Coordinator at Fairmont Jasper Park Lodge, you will be an ambassador for exceptional service at our Fairmont Spa. Your personal attention to detail and knowledge of the many products and services offered will help to ensure our guests receive an exceptional experience.

What You Will Be Doing

Reporting to the Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly, and engaging service
• Follow all Spa policies, procedures and service standards
• Answer telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments
• Be knowledgeable about all aspects of Spa treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail
• Ensure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
• Work with related hotel departments to ensure efficiency in meeting guest needs
• Meet and/or exceed booking quotas and promotions in the Spa
• Ability to promote Hotel services and amenities to encourage an exceptional resort experience
• Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest experience
• Develop and maintain strong Product Knowledge of all Spa products, in order to better assist guests in treatment selection and promote product retail sales
• Following all safety and sanitation policies
• Responsible for the upkeep of Spa Lounge and Locker Rooms by replenishing the items available to guests utilizing the lounge and the locker rooms
• Responsible for stocking and cleaning retail shelves, locker rooms and the SPA Lounge
• Manage all spa front & back of the house duties
• Other duties as assigned

Qualifications

Your experience and skills include:

• Minimum 1 year experience in position with face to face customer service (e.g. front desk, receptionist) required
• Computer literacy in Word, Excel, Keyboard/data entry is an asset
• Post-Secondary education in Hotel/Hospitality Management or equivalent work experience in a Spa or Hotel setting an asset
• First Aid and CPR - Basic Rescuer certification required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits

• Starting rate of Pay: $20.95 per hour
• 10% Retail commission and productincentives
• 1% Service Charge of every treatment
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700 properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]