Spa Receptionist

Banff Caribou Properties Ltd.; Banff; On-site; CAD 36,000 - 42,000; Full time

Job summary

Colonial Group's spa in Banff is seeking a friendly Spa Receptionist to greet guests, manage bookings, handle payments, and ensure a relaxing experience from check-in to check-out.

You will coordinate with therapists, offer product recommendations, and share local activity tips, bringing strong communication and organizational skills to a team-focused environment.

Qualifications

• Previous reception, administration, or customer service experience.
• ProServe Certification is required or preferred.
• Spa knowledge is an asset but not required.

Responsibilities

• Welcome guests with a warm, professional, and personalized experience.
• Answer calls, assist guests with bookings and inquiries.
• Schedule spa appointments and communicate arrival times and cancellations.
• Coordinate with Massage Therapists and Aestheticians to ensure smooth daily operations.
• Share knowledge of spa treatments, products, local activities and attractions.
• Assist guests with retail purchases and product recommendations.
• Process debit/credit transactions and maintain accurate cash handling.
• Maintain a clean, welcoming spa environment and support additional operational duties.

Skills

Communication skills

Interpersonal skills

Customer service experience

Organization and attention to detail

Education

ProServe Certification

Job description

As a Spa Receptionist, you will be the welcoming face of the spa, helping create a relaxing and memorable experience for every guest. From greeting clients and managing appointments to sharing product knowledge and local recommendations, you'll play an important role in ensuring the spa operates smoothly and that guests receive exceptional service from start to finish.

Key Responsibilities

• Welcome guests and provide a warm, professional, and personalized experience
• Answer incoming calls and assist guests with bookings and inquiries
• Schedule spa appointments and communicate arrival times and cancellation policies
• Coordinate with Massage Therapists and Aestheticians to ensure smooth daily operations
• Share knowledge of spa treatments, products, local activities, and attractions
• Assist guests with retail purchases and provide product recommendations
• Process debit and credit card transactions and maintain accurate cash handling procedures
• Maintain a clean, organized, and welcoming spa environment
• Support additional operational duties as required

What We're Looking For

• Previous reception, administration, or customer service experience
• Spa experience or knowledge is an asset, but not required
• ProServe Certification
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Comfortable using computers and learning new systems
• Flexible and adaptable working style
• Positive attitude and willingness to work as part of a team

If you enjoy working with people, providing exceptional service, and creating memorable experiences for guests, we'd love to hear from you.