Guest Services

Sabai Thai Spa Inc; Burnaby; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Vacation pay after 1 year of service

Statutory holidays or stat pay

Commissions on retail sales

Group bonus

Staff discounts on services and retail

Job summary

Sabai Thai Spa Inc. in Burnaby is seeking an experienced Guest Services representative to join our team across all locations.

You will relieve staff at the front desk, handle guest service, and take spa reservations for internal and external guests, while keeping the spa organized and welcoming. We offer performance-based compensation, 2 weeks vacation pay after one year, stat holidays, commissions on retail, a group bonus if targets are met, and staff discounts on services and retail.

Qualifications

• Minimum 2 years experience as Guest Service, Host or Spa Receptionist.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail and high cleanliness standards.
• Proficiency in using booking and scheduling software.
• Commitment to ongoing professional development and learning.
• Professional appearance and demeanor.

Responsibilities

• Relieve staff for breaks at the front desk.
• Provide guest service for Sabai Thai Spa.
• Take spa reservations for internal and external guests.
• Interact professionally with staff and assist other departments.
• Communicate pertinent information to the Spa manager and Supervisors.
• Ensure guest satisfaction by maintaining a clean and safe facility.
• Review and confirm guests’ appointments.
• Answer phone professionally and assist guests with questions.
• Greet guests on arrival and provide tours of spa amenities.
• Restock supplies and maintain cleanliness of front area and washrooms.
• Attend staff meetings and participate in goal setting.
• Sell services, memberships, and retail to meet targets.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Multitasking

Attention to detail

Booking software

Professional appearance

Tools

Booking software

Job description

Are you an experienced and passionate Guest Services looking to take your career to the next level?

Sabai Thai Spa, an award-winning spa recognized since 2019, with honors including the World Luxury Spa Awards 2025, Reve Luxury Awards 2025, ThreeBest Rated Business Excellence Awards 2025, and Vancouver is Awesome Stars in Vancouver 2025, is seeking talented individuals like you to join our team. With 7 locations across the Greater Vancouver area, we are hiring for all our locations and would love to meet you!

Why Sabai Thai Spa?

We pride ourselves on providing a memorable and outstanding spa experience to our guests. Our reputation for excellence is built on our team’s dedication to quality and exceptional customer service. Join us and become a part of a positive, supportive, and rewarding work environment.

Key Responsibilities:

• Relieve other staff for breaks at the front desk
• Provide Guest service for Sabai Thai Spa
• Takes spa reservations for internal and external guests.
• Interacts with other staff members in a professional manner, assisting other departments with necessary information.
• Communicates all pertinent information to the Spa manager and Supervisors.
• Ensures guest satisfaction by maintaining a clean and safe facility.
• Entering guest file/ and make sure guests sign intake form in the spa software
• Organize room schedule for spa therapist booking efficiency
• Solicits guest feedback via guest comment cards and acknowledges guest preferences for future visits.
• Answer the telephone in a professional manner and assist guests with any questions.
• Maintains a clean and organized spa by monitoring the facilities regularly and clean as needed.
• Handles all guest complaints with the utmost confidence, grace, and concern for their satisfaction.
• Provides courteous, efficient service to all guests and spa visitors.
• Greets guests immediately upon arrival.
• Provides guests with a tour, explaining spa amenities offered and answering any questions the guests may have.
• Reviews and confirms guests’ appointments.
• Sanitize and stock washroom, hallway, and front area clean and tidy, makes sure garbage out daily
• If laundry facilities are available, replenish clean linens and stock linen area
• Restocks supplies and amenities. Follow Cleaning Checklist
• Report any problems immediately to management staff
• Refer guest to other service providers within spa
• Attend all staff meetings, training, and goal setting meetings
• Sales Effort to meet the “Target” goal, this means that reasonable effort is made to reach goal, rebook guests, sell product, pre-sale membership/bundle package, and Enhancements.
• Customer Service is the most critical area in the spa environment, remember the only real boss in the spa industry is the customer, they fire us by simply spending their money somewhere else.

Qualifications:

• At least 2 years as Guest Service, Host or Spa Receptionist .
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail and ability to maintain a high standard of cleanliness.
• Proficiency in using booking and scheduling software.
• Commitment to ongoing professional development and learning.
• Professional appearance and demeanor.
• Ability to work flexible hours, including evenings and weekends.

What we offer you

• Compensation is based on individual performance
• 2 week vacation pay after one year of employment
• Statutory holidays, or stat pay in lieu.
• Commissions are offered on retail sales
• Group bonus available if the target is met
• Staff discounts on services and retail, Special friends and family rates

Sabai Thai Spa – Where Passion Meets Excellence