Spa Operations Supervisor

Fairmont; Lake Louise; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Employee travel program

Defined Contribution Pension Plan

Job summary

Fairmont Chateau Lake Louise seeks a BASIN Operations Supervisor to lead across Concierge, Food & Beverage, and more. This role demands a proactive leader to enhance guest experiences and operational excellence.

Ideal candidates have previous leadership experience, strong communication skills, and the ability to lift and carry over 30 lbs. Extra benefits include subsidized accommodation and comprehensive medical coverage.

Qualifications

• Previous leadership experience is an asset.
• Dedicated to high customer service and attention to detail.
• Must be able to lift, carry, and pull over 30+ lbs.

Responsibilities

• Provide operational support across multiple teams.
• Respond proactively to operational challenges.
• Train, coach, and develop colleagues.

Skills

Leadership

Customer service

Communication

Problem solving

Proactive skills

Job description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The BASIN Operations Supervisor is a cross-functional leadership role responsible for supporting all areas of BASIN rather than a single department.

The purpose of this position is to provide flexible, on-the-floor leadership across Concierge, Food & Beverage, Attendant, and Sauna Master operations. This leader will adapt to operational priorities throughout the day, ensuring exceptional guest experiences, supporting team members, and maintaining operational excellence across the facility.

Key Responsibilities

• Provide operational support across Concierge, Food & Beverage, Attendant, and Sauna Master teams based on business needs.
• Respond proactively to peak periods, staffing gaps, and operational challenges.
• Deliver visible, hands-on leadership throughout the guest journey.
• Train, coach, and develop colleagues across multiple operational areas.
• Ensure BASIN standards, SOPs, and service expectations are consistently upheld.
• Engage with guests, resolve concerns, and support guest recovery efforts when required.
• Identify opportunities to improve operational efficiency and enhance the guest experience.
• Support opening, closing, and daily operational procedures.
• Foster strong communication and collaboration between departments and leadership teams.
• Lead by example and maintain a consistent presence on the floor.

Qualifications

• Previous leadership experience an asset
• Previous spa, housekeeping or cleaning experience an asset
• Are dedicated to a high level of customer service and attention to detail
• Must be able to lift, carry and pull over 30+ lbs and able to constantly stand and walk throughout shift. Motions include: standing, walking, bending, kneeling, reaching, pushing, pulling, squatting, climbing up and down the stairs.
• Have excellent communication skills (written and oral) in English.
• Proactive Skill Set – Spa experience an asset
• Strong interpersonal and problem solving abilities
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure

Additional Information

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affymation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.