Resort Activities Supervisor

Fairmont; Lake Louise; On-site; CAD 33,000 - 44,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meals per shift

Benefits package

Pension plan

Job summary

Fairmont Chateau Lake Louise is seeking a Resort Activities Supervisor to oversee guest programs across the Rental Shop, Health Club, Kids Camp, and Boathouse. You will lead, train and motivate staff, ensuring service standards and operational efficiency in a high-paced resort environment.

The role requires strong leadership, post-secondary education, CPR/First Aid certification, and proficient MS Office skills, with on-site shopping and benefits typical of Fairmont properties in Banff area.

Qualifications

• Post-secondary study required.
• Graduate in Early Childhood Services or Recreation Management.
• CPR and First Aid certification required.
• Experience leading a team is essential.
• Proficient in MS Office applications (Word, Excel, Outlook).

Responsibilities

• Mentor and lead colleagues in all areas of the Resort Activities department.
• Cultivate an environment that supports staff development.
• Provide training resources for employees in POS, product and service knowledge, and guest activities.
• Perform administrative tasks including training records, payroll, SOPs, POS management, and health & safety.
• Oversee inventory management: PO generation, receiving, invoicing, warranties and special orders.

Skills

Leadership experience

Staff supervision

Training staff

POS knowledge

Education

University/College graduate in Early Childhood Services or Recreation Management

Minimum 2 years post-secondary study

Tools

MS Office (Word, Excel, Outlook)

Job description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

As Resort Activities Supervisor you will oversee the programs and activities offered to our guests including the Rental Shop, Health Club, Kids Camp, and Boathouse. This position is accountable for service standards, operational efficiency, staff supervision, and inventory management. Must possess a combination of leadership skills and administrative prowess. This role requires someone who is calm under pressure and can inspire and motivate a team in a high paced environment.

Pay Rate: $27.68

Start Date:November 2026

Job Duties Include:

• Act as a mentor who can train and lead colleagues in all areas of the Resort Activities department
• Cultivate an environment that supports staff and fosters employee development
• Provide training resources for employees in POS, product and service knowledge, guest service and activities
• Perform all administrative functions including proper record keeping of all training programs, payroll, SOPs, point-of-sale system management, and operational health and safety
• Efficient administration and coordination of inventory management activities including purchase orders, receiving documents, invoices, warranty returns and special orders

Qualifications

• Minimum 2 years of post-secondary study
• University / College Graduate of an Early Childhood Services program or Recreation Management.
• CPR and First Aid Certificate
• Previous leadership role experience
• Proficiency in MS Office (Word, Excel, and Outlook)

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affimation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [emailprotected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.