Spa Operations Supervisor

Fairmont Hotels & Resorts; Lake Louise; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Staff accommodation

1 complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Discounted room rates

Job summary

Fairmont Chateau Lake Louise is seeking a BASIN Operations Supervisor to provide on-the-floor leadership across Concierge, F&B, Attendant, and Spa teams, balancing guest needs with operational excellence in Banff National Park.

This role emphasizes cross-functional collaboration, hands-on coaching, and maintaining BASIN standards while guiding teams through peak periods and daily procedures to deliver exceptional guest experiences.

Qualifications

• Leadership experience is an asset.
• Strong customer service and attention to detail.
• Excellent English communication, written and spoken.
• Ability to motivate and develop colleagues on the floor.

Responsibilities

• Provide cross-functional leadership across Concierge, F&B, Attendant and Spa operations.
• Respond to peak periods and staffing gaps with hands-on leadership.
• Foster guest satisfaction and resolve issues to support guest recovery.
• Coach and develop colleagues across multiple operational areas.
• Ensure BASIN standards and SOPs are consistently met.
• Support opening, closing and daily operational procedures.
• Maintain clear communication between departments and leadership.
• Lead by example with a visible floor presence.

Skills

Leadership

Customer service

English communication

Interpersonal skills

Problem solving

Initiative

Team coaching

Physical stamina

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The BASIN Operations Supervisor is a cross-functional leadership role responsible for supporting all areas of BASIN rather than a single department.

The purpose of this position is to provide flexible, on-the-floor leadership across Concierge, Food & Beverage, Attendant, and Sauna Master operations. This leader will adapt to operational priorities throughout the day, ensuring exceptional guest experiences, supporting team members, and maintaining operational excellence across the facility.

Key Responsibilities

• Provide operational support across Concierge, Food & Beverage, Attendant, and Sauna Master teams based on business needs.
• Respond proactively to peak periods, staffing gaps, and operational challenges.
• Deliver visible, hands-on leadership throughout the guest journey.
• Train, coach, and develop colleagues across multiple operational areas.
• Ensure BASIN standards, SOPs, and service expectations are consistently upheld.
• Engage with guests, resolve concerns, and support guest recovery efforts when required.
• Identify opportunities to improve operational efficiency and enhance the guest experience.
• Support opening, closing, and daily operational procedures.
• Foster strong communication and collaboration between departments and leadership teams.
• Lead by example and maintain a consistent presence on the floor.

Qualifications

• Previous leadership experience an asset
• Previous spa, housekeeping or cleaning experience an asset
• Are dedicated to a high level of customer service and attention to detail
• Must be able to lift, carry and pull over 30+ lbs and able to constantly stand and walk throughout shift. Motions include: standing, walking, bending, kneeling, reaching, pushing, pulling, squatting, climbing up and down the stairs.
• Have excellent communication skills (written and oral) in English.
• Proactive Skill Set – Spa experience an asset
• Strong interpersonal and problem solving abilities
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure

Additional Information

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affiliation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements

Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.